Lesedi Chantel Maringa
Sales
Johannesburg
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Service Agent
KVR Tranning
11.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Shop Assistant
Refinery
01.2022 - 01.2023
- Assisted customers with inquiries and purchases
- Conducted stock takes and maintained inventory
- Managed basic store administrative tasks
- Operated the cash register and handled sales transactions
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Shop Assistant / Cashier
Code
01.2021 - 01.2022
- Handled customer transactions at till point.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Promoted in-store products to boost sales.
- Merchandised products and maintained store appearance.
- Completed daily tasks accurately and on-time to support shop needs.
Education
National Senior Certificate (Matric) -
Lethabong Secondary School
Pretoria, South Africa01.2018
Skills
- Problem Solving & Critical Thinking
- Decision-making
- Time Management
- Customer service
- Customer complaint resolution
Live chat support
Typing speed
Active listening
Certification
Contact Centre NQF Level 2
References
Annie, KVR Project manager
Contact details available on request
Nhlamulo Nkuna, Refinery Supervisor
Contact details available on request
Billy Leseane, Code Supervisor
Contact details available on request
Timeline
Customer Service Agent
KVR Tranning
11.2023 - 11.2024
Shop Assistant
Refinery
01.2022 - 01.2023
Shop Assistant / Cashier
Code
01.2021 - 01.2022
National Senior Certificate (Matric) -
Lethabong Secondary School
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