Hi, I’m
Lerissa A. R. Fenner
Virtual Assistant
Harding
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
20
years of professional experience
4
years of post-secondary education
Work History
Timber 24 Weza
Operations Administrator
01.2016 - 11.2019
Job overview
- Monitored supply chain and managed all logistics functions for company.
CashbuildHarding
Trainee Manager
01.2011 - 09.2014
Job overview
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Offered technical support and troubleshot issues to enhance office productivity.
- Interacted with customers under supervision to support operational objectives.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
South African Post OfficeHarding
Teller Associate
01.2009 - 01.2010
Job overview
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Siza Hardware Harding
Creditors and Debtors Clerk
01.2006 - 01.2008
Job overview
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
OK Foods HardingHarding
Office Administrator
01.2000 - 12.2005
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Reconciled account files and produced monthly reports.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
E-learning College Online
Diploma from Admin, Secretarial & PA
09.2023 - 09.2023
Sage University Online
Certificate from Sage Business Accounting Practitioner & Payroll
03.2023 - 03.2023
E-learning College Online
Certificate from Customer Service (Short Course)
02.2022 - 02.2022
E-learning College Online
Certificate from Administration Skills (Short Course)
02.2022 - 02.2022
Data QuestOnline
Certificate from Data Analyst, Data Science
09.2019 - 09.2022
Lead Academy Online
Certificate from 120 Hours TEFL / TESOL Course
12.2020 - 12.2020
SRA SHE SOLUTIONS Durban
Certificate from Safety Officer At The Workplace
02.2015 - 05.2015
Harding Secondary School Harding
Matric
01.2015 - 12.2015
Careers ITDurban
Diploma from Pastel Accounting
08.2007 - 09.2007
Careers ITDurban
Diploma from Bookeeping
07.2006 - 08.2006
College of Commerce & Computer StudiesHarding
Certificate from Computer Literacy
08.2000 - 10.2000
Skills
Proficient in [Software]
Verbal and written communication
Telephone etiquette
Customer engagement
Logistics expertise
Customer Relations
Human resources
Financial administration
Coaching and mentoring
Recruitment
Inventory management
Effective leader
Client account management
Scheduling
Timeline
E-learning College
Diploma from Admin, Secretarial & PA
09.2023 - 09.2023
Sage University
Certificate from Sage Business Accounting Practitioner & Payroll
03.2023 - 03.2023
E-learning College
Certificate from Customer Service (Short Course)
02.2022 - 02.2022
E-learning College
Certificate from Administration Skills (Short Course)
02.2022 - 02.2022
Lead Academy
Certificate from 120 Hours TEFL / TESOL Course
12.2020 - 12.2020
Data Quest
Certificate from Data Analyst, Data Science
09.2019 - 09.2022
Operations Administrator
Timber 24
01.2016 - 11.2019
SRA SHE SOLUTIONS
Certificate from Safety Officer At The Workplace
02.2015 - 05.2015
Harding Secondary School
Matric
01.2015 - 12.2015
Trainee Manager
Cashbuild
01.2011 - 09.2014
Teller Associate
South African Post Office
01.2009 - 01.2010
Careers IT
Diploma from Pastel Accounting
08.2007 - 09.2007
Careers IT
Diploma from Bookeeping
07.2006 - 08.2006
Creditors and Debtors Clerk
Siza Hardware
01.2006 - 01.2008
College of Commerce & Computer Studies
Certificate from Computer Literacy
08.2000 - 10.2000
Office Administrator
OK Foods Harding
01.2000 - 12.2005