Lerato Loveline Senna
Mahikeng
Summary
Results-driven Administrative Intern with a focus on enhancing visitor experiences and managing communication. Addresses queries promptly, ensuring efficient office operations. Collaborates effectively to provide superior customer service. Skilled in managing schedules, coordinating meetings, and maintaining databases while supporting daily operations. Eager to contribute to team success through strong organisational and communication abilities.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Administrative Intern
Mafikeng provincial hospital
Mahikeng, South Africa
02.2025 - Current
- Managed daily calendar and juggled meetings for supervisor.
- Supported administrative staff with data entry tasks, contributing to accurate record-keeping.
- Maintained comprehensive databases and filing systems, both electronic and paper, to improve information retrieval and data management.
- Assisted with filing and archiving documents, enhancing efficiency in document retrieval.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Answered telephone calls to offer information, direct callers and take messages.
- Supported staff with clerical tasks for well-maintained office administration.
- Greeted visitors and appropriately directed to designated areas.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Handled confidential documents with discretion, adhering to data protection policies and maintaining privacy standards.
Education
Certificate of Higher Education - MANAGEMENT ASSISTANT
TALETSO TVET COLLEGE
Mafikeng, NW 2019 - 2021
Certificate of Higher Education - GRADE 12
KEBALEPILE HIGH SCHOOL
Mafikeng, NW 2012 - 2015
Skills
- Document management
- Data entry
- Filing systems
- Records maintenance
- Office administration
- Visitor coordination
- Customer service
- Confidentiality handling
- Time management
- Team collaboration
- Communication skills
- Self-motivated
Languages
English
First Language
Afrikaans
Advanced
C1
Certification
- Level [N4] [INTRODUCTION INFORMATION PROCESSING, COMPUTER PRACTICE, OFFICE PRACTICE & COMMUNICATION]
- Level[N5] [INFORMATION PROCESSING, COMPUTER PRACTICE, OFFICE PRACTICE & COMMUNICATION]
- Level[N6] [INFORMATION PROCESSING, COMPUTER PRACTICE, OFFICE PRACTICE & COMMUNICATION]
Timeline
Administrative Intern
Mafikeng provincial hospital
02.2025 - Current
Certificate of Higher Education - GRADE 12
KEBALEPILE HIGH SCHOOL
2012 - 2015
Certificate of Higher Education - MANAGEMENT ASSISTANT
TALETSO TVET COLLEGE
2019 - 2021