Lerato H Sekgopi
Georgina Roodepoort
Summary
Ideal position should give opportunities for growth and development. Am fast learner, people’s person, patient, adapt easy to new environment. Everyone around get equal without judgment. Am good team player who enjoys sharing knowledge, ideas, and opinion with others, Am self-discipline. Extra miles taker for goal achievements.
Overview
12
12
years of post-secondary education
3
3
Languages
Work History
Medscheme •Credit controller
01.2016
- Contribution and debts management)
- Contact member’s regarding debts and monthly contribution
- Compile reconciliation statement
- Collect debts
- Process refund for member and departments
- Suspend and lift suspension on membership
- Terminate membership
- Load and adjust subsidy
- Load arrangement and contribution if required
- Prepare handover files
- Assist call center when required
- Followed up with delinquent accounts to obtain funds and reduce aging balances
- Created and distributed financial reports (Reconciliation statement, contribution letter and cash desk journal) to other department internally and members external.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management
Call Centre Agent
Medscheme
01.2013
- GEMS inbound)
- Attend to inbound calls queries from Medical Aid clients
- Verify Member’s and Dependants details
- Advise on Medical Aid option rates
- Make Quotation for members telephonically
- Advise on additions and cancellations of dependants
- Attend to queries and assist team members where required
- Escalate queries to team leaders and credit controller where required
- Act as mediator between members and credit controllers
- Transfer calls to relevant departments where required
- Log queries and complete notes on gexus system
- Attend coaching and training.
Education
Bachelor of Business Administration - Business management
Mancosa
Johannesburg South Africa 07.2017 - Current
Diploma - Business Administration specialising with Accounting and Information
PC Training and Business college
South Africa 01.2010 - 12.2012
Grade 12 - Accounting, Economics, Business Economics, Travel & Tourism, Commercial Mathematics, English
Tulip High School
South Africa 01.2005 - 12.2007
Skills
Fast Learnerundefined
Timeline
Bachelor of Business Administration - Business management
Mancosa
07.2017 - Current
Medscheme •Credit controller
01.2016
Call Centre Agent
Medscheme
01.2013
Diploma - Business Administration specialising with Accounting and Information
PC Training and Business college
01.2010 - 12.2012
Grade 12 - Accounting, Economics, Business Economics, Travel & Tourism, Commercial Mathematics, English
Tulip High School
01.2005 - 12.2007
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