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Administration
Soweto
Summary
I am an ambitious individual who is prepared to achieve the desired goals of the company. My desire is to be the part of a dynamic company and to be able to unleash my full potential. I am a hard worker, self-motivated and a goal oriented individual who is always looking for a challenge to enhance my skills and knowledge
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior Administrator
Matthew Goniwe
07.2023
- Provide a range of administrative and support services to meet the business needs of the team/unit
- Managed team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction
- Spearheaded implementation of new software tools and technology solutions, increasing overall productivity and improving workflow efficiency
System Administrator
Thebemed
07.2022 - 06.2023
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
- Provided vital support during audits by compiling documentation requested by auditors quickly and efficiently.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Loading new group & companies
- Testing system when new product is added or new projects
- Helping employees with MIP and dashboard logging
- Generating new profiles or new staff
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Contribution Administrator
Agility Global Health Solution
11.2013 - 06.2022
- Provide, Information Support and Services Client Respond To Requests and Complaints
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion
- Served as liaison between departments, fostering open communication channels that improved overall organizational function
- Collected, validated, and distributed information to customers
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
Customer Care Consultant
Product Credit Solution
07.2015 - 06.2017
- Assists Members Directly Telephonically Or By Electronic Mediums, be vigilant for calls holding and respond positively at all times.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes
- Participated in regular training sessions to enhance understanding of new products or services offered by the company
- Streamlined communication with clients, leading to improved relationships and increased retention rates
Repair Technician
Regernesis
03.2013 - 05.2014
- Data Capturing Updating Product Status Locating Product Status Filing Quality Inspections
Computer Clerk
NU-METRO (The Glen Mall)
02.2008 - 07.2008
- Administer Ticket Sale Sell Tickets Receive And Direct All Calls
Education
Some College (No Degree) - Information Technology
Boston Business College
Braamfontein 01.2009 - 12.2011
Some College (No Degree) -
MH Joosub Secondary School Grade 12
Johannesburg 01.2003 - 04.2007
Skills
Excellent communication skills (Verbal and Written)
undefinedPersonal Information
- Ethnicity: African
- Date of Birth: 04/10/88
- Gender: Female
- Nationality: South African
- Driving License: Code 10
References
- Nhlanhlenkulu Nkosi, Product Credit Solution, Customer Care / Team Leader, 011 359 7255 / 073 332 4402
- Clinton Jordaan, Matthew Goniwe, Supervisor, 084 636 5277
- Miss Precious Soldaat, 011 435 8297 / 078 225 1008
- Mr ME Mzangwe, Boston City College, Lecturer, 011 331 2455
- Lydia Diengo, Agility Global Health Solution, Team Leader, 078 922 5859
- Kilebogile Magodielo , Thebemed , Team Leader , 073 391 7193
Timeline
Senior Administrator
Matthew Goniwe
07.2023
System Administrator
Thebemed
07.2022 - 06.2023
Customer Care Consultant
Product Credit Solution
07.2015 - 06.2017
Contribution Administrator
Agility Global Health Solution
11.2013 - 06.2022
Repair Technician
Regernesis
03.2013 - 05.2014
Some College (No Degree) - Information Technology
Boston Business College
01.2009 - 12.2011
Computer Clerk
NU-METRO (The Glen Mall)
02.2008 - 07.2008
Some College (No Degree) -
MH Joosub Secondary School Grade 12
01.2003 - 04.2007
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