Lerato Ntsimane
Insurance Sales Consultant
Krugersdorp
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
2
2
years of professional experience
Work History
Insurance Sales Consultant
Nedbank Insurance
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Call center agent
Miway Insurance
2 2021 - 4 2022
- Ensuring that all telephone calls are answered promptly and that customers queries, request and complaints are resolved in line with key targets and company procedures
- Utilizing available resources to research required information for clients and following up with customers and returning telephone calls when required
- Working towards call targets and KPI’s
Multiskilled
Nedbank Limited
06.2022 - 06.2023
- My responsibility is to warm the lead, find out what the client needs to be covered for, explaining the products covered and benefits before transferring them to a risk consultant
- Dealing with clients queries and complains by referring them to relevant departments.
Education
Grade 12 -
Mosupatsela senior secondary school
FAIS (Short term insurance), NQF Level 04 -
Nedbank Limited Yes Youth Multiskilled
Skills
Creativity
Organization
Problem solving
Teamwork
Ability to multi-task and cope with pressure
Able to work flexible hours
- Goal-Oriented
- Customer Service
- Customer Needs Assessment
- Customer Retention
- Effective Communication
- Consultative Sales Techniques
Recommendation Letter
It’s my absolute pleasure to recommend Lerato Ntsimane for the position applied. I thoroughly enjoyed my time working with Lerato Ntsimane and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hard working beyond that, she is an impressive listener and pays attention to details who is always results driven. Her knowledge of dealing with clients, handling the client’s objections and paying attention to details was a huge advantage to our team, she effectively puts this skillset to work in order for the team to achieve there set target and her individual target. Along with her undeniable talent, Lerato has always been an absolute joy to work with. She is a true team player, and always managers to foster positive discussions and brings the best out of other employees. Without a doubt, I confidently recommend Lerato Ntsimane to join your team. As a dedicated and knowledgeable employee and an all-around great person, I know that she will be a beneficial addition to your organization. Hope the above is in order. Kind regards, D.E Mathews
Personal Information
- Age: 31
- Gender: female
References
- Donald Mathews, Miway Insurance, Team leader, 076 338 2176
- Natalie Lynch, Miway Insurance, Manager, 078 244 6802
- Rajkumar, K. (Keshan), Nedbank, Manager, 084 959 3496
Timeline
Insurance Sales Consultant
Nedbank Insurance
06.2024 - Current
Multiskilled
Nedbank Limited
06.2022 - 06.2023
Call center agent
Miway Insurance
2 2021 - 4 2022
Grade 12 -
Mosupatsela senior secondary school
FAIS (Short term insurance), NQF Level 04 -
Nedbank Limited Yes Youth Multiskilled
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