Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Thandiwe Sibanda

Thandiwe Sibanda

Johannesburg,Gauteng

Summary

Hardworking and focused individual offering excellent communication, planning and Driven Administrative and Insurance consultant with 6 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

8
8
years of professional experience

Work History

Insurance Sales Consultant

Ansfin Consulting Services
05.2021 - Current
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Generated quotes and proposals for clients to match individual needs.
  • Followed up promptly with interested clients to close sales.
  • Conducted annual reviews of existing policies to update information.
  • Evaluated competitors' products and services to gain competitive advantage.

Administrative Assistant

Discovery Health
03.2017 - 04.2021
  • Answering and directing phone calls to staff; taking messages
  • Managing and organizing personal and confidential employee information
  • Assisting with the hotel management and scheduling of appointments
  • Managing incoming and outgoing mail
  • Provided excellent customer service in a high-volume environment
  • Managed front-desk duties, including answering phones and checking visitors in and out.

Education

Certificate - Digital Marketing

Digital Marketing Skills Institute

Skills

    • Office Administration
    • Filing
    • Database Management
    • Report Writing
    • Appointment Scheduling
      • Dedicated Team Player
      • Scheduling and calendar management
      • Social Media and Promotions
      • Database entry
      • Document Management

Accomplishments

  • Used Microsoft Excel to develop claims and query tracking spreadsheets.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Successfully resolved customer issues within set timelines
  • Responded to over 100 customer inquiries each day.

Timeline

Insurance Sales Consultant

Ansfin Consulting Services
05.2021 - Current

Administrative Assistant

Discovery Health
03.2017 - 04.2021

Certificate - Digital Marketing

Digital Marketing Skills Institute

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Thandiwe Sibanda