Lerato Mphomela
Debt Counsellor
Cape Town,WC
Summary
Dynamic Debt Counselor with a proven track record at Intelligent Debt Management IDM, enhancing client satisfaction through effective financial planning and budgeting expertise. Successfully improved clients' credit scores by negotiating with creditors, while fostering teamwork to optimize debt management strategies. Committed to delivering impactful results and empowering clients on their financial journeys.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Debt Counselor
Intelligent Debt Management IDM
11.2022 - Current
- Maintained up-to-date knowledge of consumer credit laws and regulations, ensuring accurate advice was given to each client.
- Increased client satisfaction by providing timely follow-ups and progress updates on their debt management plans.
- Utilized data-driven analysis to monitor the effectiveness of debt management strategies, adjusting plans as needed to optimize results for clients.
- Improved clients'' credit scores through effective negotiation with creditors and financial institutions.
Cashier
Makro Cape Gate
12.2017 - 12.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Advanced Diploma in Project Management - Management
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Skills
Budgeting expertise
Financial planning
Teamwork
Accomplishments
I have received multiple Certificates as Top Debt Counsellor in the Company.
Timeline
Debt Counselor
Intelligent Debt Management IDM
11.2022 - Current
Cashier
Makro Cape Gate
12.2017 - 12.2018
Advanced Diploma in Project Management - Management
Cape Peninsula University of Technology
04.2001 -