Emmanuel Monoko
Finance Advisor
Bloemfontein,FS
Summary
Seasoned finance professional with a Bachelors Degree in Accounting and Finance. Proficient in financial analysis, budgeting and financial advisory. Strong analytical skills coupled with a comprehensive understanding of accounting principles and financial planning. Extensive knowledge of regulatory compliance and proven track record of accurate reports and high quality service.
Overview
5
5
years of professional experience
Work History
Debt Counselor
DC Payment Solutions
01.2023 - Current
- Interviewed clients by telephone or in-person to gather financial information.
- Fostered an environment of trust with each client through empathetic listening skills combined with expert advice tailored specifically to their situation.
- Conducted thorough assessments of clients' financial situations to identify areas for improvement and potential solutions.
- Created customized action plans for clients based on their unique needs, goals, and circumstances.
- Provided comprehensive financial counseling to assist clients in achieving long-term financial stability.
- Educated clients on debt management strategies, contributing to their overall financial wellbeing.
- Utilized data-driven analysis to monitor the effectiveness of debt management strategies, adjusting plans as needed to optimize results for clients.
- Increased client satisfaction by providing timely follow-ups and progress updates on their debt management plans.
- Developed strong relationships with creditors, facilitating successful negotiations for reduced interest rates and waived fees for clients
- Maintained up-to-date knowledge of consumer credit laws and regulations, ensuring accurate advice was given to each client.
- Ensuring compliance with the NCR at all times
- Enhanced team collaboration by actively participating in meetings, sharing insights from client cases, and offering constructive feedback as needed.
- Collaborated with other financial professionals to provide comprehensive support for clients facing complex debt issues.
- Managing relevant financial documents / paperwork
- Following up late payments / paperwork with clients
- Being able to maintain an objective / non-judgemental position even when talking with clients about emotional / difficult situations
- Client confidentiality
Senior Customer Sales Consultant
African Bank
02.2020 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals from satisfied clients.
- Collaborated with team members to achieve sales goals, contributing to the overall success of the company.
- Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition
- Evaluated customer feedback regularly to identify areas for improvement or enhancement of existing offerings.
- Mentored junior sales consultants, fostering professional growth and enhancing team performance as a whole.
- Developed strong relationships with clients, resulting in repeat business and long-term loyalty.
- Consistently exceeded monthly sales targets by effectively managing leads pipeline and prioritizing high-potential prospects.
- Increased sales revenue by implementing targeted marketing strategies and upselling techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored and oversaw staff performance to attain accurate individual and team target metrics
- Credit card and company vehicle custodian
- Prepared weekly and monthly reports and presented results to management
- Ensured effective Cash Management
- Ensured compliance with the Banks Customer Service Standard and relevant legislation
- Ensured compliance with TCF principles and helped team members enhance their ability to engage with the Banks customers
- Conducted monthly inventory management
- Conducted branch compliance audits
Accounting Clerk
Profinsa
07.2019 - 01.2020
- Maintained organized physical and digital records of financial documents, ensuring easy access during audits or reviews.
- Input high volume of monthly invoices with consistent accuracy.
- Prepared accurate journal entries, supporting the maintenance of an organized general ledger system that facilitated smooth year-end closing activities.
- Participated in quarterly inventory counts, resulting in improved accuracy of recorded stock levels on balance sheets.
- Bookkeeping duties: data capturing, performing bank, credit, and debtors' reconciliation.
- Collaborated with team members to complete month-end close procedures swiftly and accurately, providing reliable financial information for management review.
- Completed and submitted tax forms and returns .
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Matched orders with invoices and recorded required information.
- Reconciled computer reports with manually maintained ledgers.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Reconciled or entered report discrepancies found in financial records.
- Accessed financial information to answer questions and gather details about specific accounts
- Reduced data entry errors by implementing an efficient double-checking system for all accounting entries.
Education
Advanced Certificated in Financial Planning - Financial Planning
Moonstone Business School
Bloemfontein, South Africa 04.2001 -
Higher Certificate in Debt Counselling - Debt Counselling
University of Pretoria
Pretoria, South Africa 04.2001 -
Certificate in Banking (RE5) - Banking And Financial Support Services
Moonstone Business School
Bloemfontein, South Africa 04.2001 -
Bachelor of Accountancy - Accounting
University of The Free State
Bloemfontein, South Africa 04.2001 -
High School Diploma -
Bloemfontein High School
Bloemfontein, South Africa 04.2001 -
Skills
Managerial and Leadership skills
Additional Information
REFERENCES
Alina Mtshali
Occupation: African Bank Branch Manager
Contact Details: 078 629 4759 MMtshali@AfricanBank.co.za
Gary Clark
Occupation: African Bank Regional Manager
Contact Details: 051 447 1325 GClark1@AfricanBank.co.za
Annelize Pienaar
Occupation: Debt Counsellor
Contact Details: 051 250 4707/082 319 7447 DC3@DCPS.CO.ZA
Timeline
Debt Counselor
DC Payment Solutions
01.2023 - Current
Senior Customer Sales Consultant
African Bank
02.2020 - 08.2022
Accounting Clerk
Profinsa
07.2019 - 01.2020
Advanced Certificated in Financial Planning - Financial Planning
Moonstone Business School
04.2001 -
Higher Certificate in Debt Counselling - Debt Counselling
University of Pretoria
04.2001 -
Certificate in Banking (RE5) - Banking And Financial Support Services
Moonstone Business School
04.2001 -
Bachelor of Accountancy - Accounting
University of The Free State
04.2001 -
High School Diploma -
Bloemfontein High School
04.2001 -
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