Lerato Moeketsi

First National Bank

08.2020 - Current

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Developed strong cooperative relationships with coworkers and managers.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Examined, categorized, and sorted incoming documents.
Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Provided prompt assistance to coworkers seeking specific records, fostering a supportive work atmosphere.
Located and retrieved requested documents in accordance with established policies.