Surprise Ndlovu
Bank Consultant
Pretoria
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.I hold a business administration (finance) degree and a national diploma in marketing. I am a banker consultant with over 9 years experience in banking industry, bookkeeping and educational sector, am responsible for converting leads into successful sales while ensuring activities support cost containment and reduction, i engage with customers so they fully understand the product offering and provide helpful solution and provide marketing strategies my core competencies include marketing management, sales business developments, customer service , client relationship, query management, administration, and bookkeeping
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Bank Consultant
First National Bank
Pretoria
10.2016 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
Bank Teller
First National Bank, FNB
03.2015 - 09.2016
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
Student Assistance , Administrator and Bookkeeper
Tshwane University Of Technology
Pretoria
01.2013 - 01.2015
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collected, validated, and distributed information to employees.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Sales Consultant and Promoter (tut Project)
Direct Selling Association, Tshwane University
01.2011 - 12.2012
Education
Certificate for the Light up Our World with SARO Leadership -
Tshwane University of Technology
01.2012 - 03.2012
Degree - Business Administration
Tshwane University of Technology
01.2015 - 12.2016
National Diploma - Marketing Management
Tshwane University of Technology
01.2011 - 12.2013
Certificate : National senior certificate - undefined
Skills
Computer skillsWindows, MS word, MS excel, and PowerPoint
Banking
Banking
Service consultant assistance
Bank procedures
Consumer banking specialist
Lead prospecting
Retention strategies
Client Service
Revenue Generation
Problem solving strength
Performance improvement
Network development
Interpersonal communication skills
Product promotions
Records management
Sales expertise
MS Office expert
Financial Management
Budgeting
Accounts payable specialist
Cost accounting
Financial statements expertise
Nationality
South African
Drivers license
Code 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Always have a determination of a mirror even though it can be Brocken into multiple of pieces it doesn’t loose its ability to reflect back
Timeline
Bank Consultant
First National Bank
10.2016 - Current
Bank Teller
First National Bank, FNB
03.2015 - 09.2016
Degree - Business Administration
Tshwane University of Technology
01.2015 - 12.2016
Student Assistance , Administrator and Bookkeeper
Tshwane University Of Technology
01.2013 - 01.2015
Certificate for the Light up Our World with SARO Leadership -
Tshwane University of Technology
01.2012 - 03.2012
Sales Consultant and Promoter (tut Project)
Direct Selling Association, Tshwane University
01.2011 - 12.2012
National Diploma - Marketing Management
Tshwane University of Technology
01.2011 - 12.2013