Surprise Ndlovu
Bank Consultant
Pretoria
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.I hold a business administration (finance) degree and a national diploma in marketing. I am a banker consultant with over 9 years experience in banking industry, bookkeeping and educational sector, am responsible for converting leads into successful sales while ensuring activities support cost containment and reduction, i engage with customers so they fully understand the product offering and provide helpful solution and provide marketing strategies my core competencies include marketing management, sales business developments, customer service , client relationship, query management, administration, and bookkeeping
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Bank Consultant
First National Bank
Pretoria
10.2016 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
Bank Teller
First National Bank, FNB
03.2015 - 09.2016
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
Student Assistance , Administrator and Bookkeeper
Tshwane University Of Technology
Pretoria
01.2013 - 01.2015
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collected, validated, and distributed information to employees.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Sales Consultant and Promoter (tut Project)
Direct Selling Association, Tshwane University
01.2011 - 12.2012
Education
Certificate for the Light up Our World with SARO Leadership -
Tshwane University of Technology
01.2012 - 03.2012
Degree - Business Administration
Tshwane University of Technology
01.2015 - 12.2016
National Diploma - Marketing Management
Tshwane University of Technology
01.2011 - 12.2013
Certificate : National senior certificate - undefined
Skills
Computer skillsundefined
Nationality
South African
Drivers license
Code 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Always have a determination of a mirror even though it can be Brocken into multiple of pieces it doesn’t loose its ability to reflect back
Timeline
Bank Consultant
First National Bank
10.2016 - Current
Bank Teller
First National Bank, FNB
03.2015 - 09.2016
Degree - Business Administration
Tshwane University of Technology
01.2015 - 12.2016
Student Assistance , Administrator and Bookkeeper
Tshwane University Of Technology
01.2013 - 01.2015
Certificate for the Light up Our World with SARO Leadership -
Tshwane University of Technology
01.2012 - 03.2012
Sales Consultant and Promoter (tut Project)
Direct Selling Association, Tshwane University
01.2011 - 12.2012
National Diploma - Marketing Management
Tshwane University of Technology
01.2011 - 12.2013
Certificate : National senior certificate - undefined
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