Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic
Leilah Jacobs

Leilah Jacobs

Cape Town, Western Cape

Summary

Dedicated and results-oriented professional with a strong background in customer service, technical support, soft sales and Admin. Highly skilled in managing client relations, troubleshooting issues, and providing solutions that drive customer satisfaction. With hands-on experience in Microsoft Excel, Google Docs, Google Sheets, and a foundational understanding of Python, I bring a diverse skill set to adapt to dynamic work environments. Eager to contribute to an innovative team and grow professionally within an organization that values excellence and continuous learning. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

8
8
years of professional experience

Work History

Receptionist

Beaches Clothing
08.2023 - Current
  • Handling front desk operations, managing schedules, greeting clients, and providing seamless administrative support to ensure a smooth customer experience
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Reference - Labeeba HR - 0716109278

WFH Customer Associate

Amazon
08.2020 - 11.2020
  • Assisted customers remotely, troubleshooting product issues and ensuring prompt and accurate resolutions in a high-demand virtual environment
  • Successfully handled a high volume of customer inquiries, consistently meeting performance metrics and maintaining customer satisfaction
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Reference - HR - 0214670101

Customer Service Representative

Teleperformance
10.2019 - 08.2020
  • Provided top-tier customer support, addressing inquiries, troubleshooting technical issues for smart electric and gas meters, and ensuring satisfaction across multiple client accounts
  • Achieved high customer satisfaction ratings, resolving issues efficiently and exceeding performance targets
  • Reference: Stacey - 0214080830

Customer Advisor & Sales Agent

Capita
07.2018 - 08.2019
  • Managed customer inquiries, handled account management, and provided sales support to boost customer satisfaction and retention
  • Enhanced customer experience by resolving issues promptly, achieving sales targets, and maintaining strong client relationships
  • Duties- Customer service agent (telephony and web chat and emails), soft sales and customer complaints agent.
  • Reference: Melanie | 060 705 9972 / 021 402 0200

Billing, Technical Support & Customer Services

Iinet
07.2017 - 03.2018
  • Managed billing inquiries, assisted with technical support, and ensured smooth customer interactions
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted customers with password resets, account unlocks, and security settings adjustments, as well as trouble shooting ADSL and Fiber.
  • Reference: Saneli Siwe | 074 807 9325

Escorted Touring Administrator

Ilios Travel
09.2016 - 03.2017
  • Provided assistance with travel bookings, answered client inquiries, and delivered excellent customer service, as well as creating personalized Itineraries and accommodation experiences.
  • Contributed to positive client feedback and a smooth booking experience and touring experience
  • Reference: Tracy Williams | 072 444 5698

Education

Grade 12 - English (1st Language), Afrikaans (2nd Language), Mathematics Literacy, Life Science, History, Geography, Life Orientation

J.G Meiring High School
01.2015

Skills

  • Customer and Client Relations
  • Technical proficiency
  • Problem Solving
  • Communication
  • Time management
  • Adaptability
  • Microsoft Excel
  • Google Docs
  • Google Sheets
  • Python (Basic Knowledge)

Extracurricular Activities

Table Tennis, Soccer, Athletics, Hiking, Dancing, Singing, Outdoor activities, Spending time with family and friends

Timeline

Receptionist

Beaches Clothing
08.2023 - Current

WFH Customer Associate

Amazon
08.2020 - 11.2020

Customer Service Representative

Teleperformance
10.2019 - 08.2020

Customer Advisor & Sales Agent

Capita
07.2018 - 08.2019

Billing, Technical Support & Customer Services

Iinet
07.2017 - 03.2018

Escorted Touring Administrator

Ilios Travel
09.2016 - 03.2017

Grade 12 - English (1st Language), Afrikaans (2nd Language), Mathematics Literacy, Life Science, History, Geography, Life Orientation

J.G Meiring High School
Leilah Jacobs