Lebohang Agnes Ratshibvumo
Legal Recoveries Consultant
Summary
Dynamic Recoveries Advisor with a proven track record in recovering client's excesses and meeting my target and to manage my portfolio to minimize the risk of getting client's complaints. Committed to professional growth, consistently staying ahead of industry trends while delivering exceptional service to clients.
As a results-driven advisor with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify client's needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Recoveries Advisor
Miway Insurance
06.2015 - 05.2024
- More than 5yrs experience in the STI environment.
- More than 5yrs Recoveries experience, specific to Motor Vehicle Accidents deliverables include, but will not be limited to -:
- Sound knowledge on Motor Vehicle Collision and Apportionment of Damages Act
- Analytic thinking and strategic objectives execution.
- Sound knowledge of operations,system and procedures pertaining to the Legal Department.
- Redefining processes and procedures to optimize efficiencies within the Legal Department.
- Managing Legal Recoveries Ratios
- Ensure efficient service quality standards to clients, brokers and third parties.
- Strong administration and reporting skills.
- Ability to multi-task and work under pressure.
- Ability to reach set targets.
- Ability to analyze merits correctly.
- Ability to argue merits and apportionments.
- Written and verbal communication skills.
- Relationship and networking.
- Managing and coping with stress and setbacks.
- Delivering results and target orientation.
- Commitment to personal and team goals.
- Professional and excellent administrative skills
Recoveries Consultant
Telesure Group Services
Johannesburg, Gauteng
09.2007 - 05.2015
Education
High School Diploma -
Jippe Educational Colledge
Johannesburg, South Africa01-2000
Skills
Assist with claims administration
Timeline
Recoveries Advisor
Miway Insurance
06.2015 - 05.2024
Recoveries Consultant
Telesure Group Services
09.2007 - 05.2015
High School Diploma -
Jippe Educational Colledge
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