Hogan and Apollo
LEBOGANG NICOLETTE KHOSA
Sales And Service Branch Advisor
Polokwane
Summary
I was elected as a class representative in varsity where I exhibited effective leadership by voicing student concerns and implementing initiatives for their benefits. My work experiences have enabled me to develop good organizational skills, analytical and logical approach to tasks. As a sales consultant I have adapted at collaborating harmoniously within diverse teams to achieve shared objectives. I demonstrate strong teamwork during projects, actively engage with colleagues, sharing useful insights and ensuring that I give the best service to our clients. I take ownership of my tasks and I’m willing to go extra mile to deliver by exceeding expectations where possible. I am constantly eager to embrace new challenges, and I engage in continuous learning and career development.
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
2
2
Certificates
1
1
Language
Work History
Branch Sales Advisor (FAIS E)
First National Bank
10.2021 - Current
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain the use, operation and merchandise to customers.
- Educating customers correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Coding Hogan system, Apollo, AoP and Customer Device to improve performance and efficiency of services in order to meet customer expectations.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Arranging meetings with clients, customers and employees.
- Collaborating with business managers to create and develop relationships with business owners.
- Conducting myself in an ethical manner.
Multiskilled Consultant
First National Bank
04.2021 - 09.2021
- Connect our customers by living up to our brand.
- Migrating customers to eChannel and encouraging self service channels.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Maintain an ability to adapt to ever changing business and customer needs.
- Adhered to the Treating Customer Fairly principles in all that I did.
- Working with online services and ZBI for most business clients.
Store Sales Assistant
Glo&Lino Boutique
01.2011 - 01.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
BTech - Internal Auditing
Tshwane University of Technology
Pretoria 10.2018
National Diploma - Internal Auditing
Tshwane University of Technology
01.2017
National Higher Certificate - Accountancy
Tshwane University of Technology
01.2016
Sage Pastel Certificate - undefined
Tshwane University of Technology
01.2013
National Senior Certificate - undefined
Northern Academy Secondary School
01.2009
Skills
Researching, report writing and presentation skills
References
Moloko, Kganakga, Line Manager, 079 264 4518
Adelaide Mogoba, Operations Manager, 0682312208
Disclaimer
I declare that the information furnished above is true and correct
4. LEADERSHIP ROLE, COMMUNITY INVOLVEMENT AND ACHIEVEMENT:
- Top Sales Consultant in Credit Product House division at FNB
- Class Representative in the Internal Auditing class at TUT
- Statistics module Script Maker at TUT
- Taxation Tutor for SASCO Programs at TUT
- Chairperson of the youth at EPC(SA)
- Outreach program Chairperson at EPC(SA)
Software
Certification
Btech Internal Auditing
Timeline
Branch Sales Advisor (FAIS E)
First National Bank
10.2021 - Current
Multiskilled Consultant
First National Bank
04.2021 - 09.2021
Store Sales Assistant
Glo&Lino Boutique
01.2011 - 01.2012
National Higher Certificate - Accountancy
Tshwane University of Technology
Sage Pastel Certificate - undefined
Tshwane University of Technology
National Senior Certificate - undefined
Northern Academy Secondary School
BTech - Internal Auditing
Tshwane University of Technology
National Diploma - Internal Auditing
Tshwane University of Technology
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