Evah Mmalekula Molekoa

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel whilst adhering to policy and process.

* Build and manage long term client relationships to support retention and growth.

* Provide a positive customer experience by being helpful .

*Connect with our customers

* Serve customers promptly and professionally, ensuring their needs are fully understood.

* Deliver an excellent customer experience aligned to balanced scorecard service standards.

* Achieve net profit growth through effective sales and service support.

* Manage the migration of customers from traditional transactions to self service and digital channels.

Grow the active customer account base to expand overall client engagement.

* Identify and maximise cross sell opportunities to strengthen customer relationships

• Marketing
• Convinces brokers to sell Old Mutual RMM products and services
• Develops and tries to find new business
• Markets Old Mutual value proposition
• Markets and promotes RMM's products and services to Brokers to develop broker product knowledge to facilitate sales
• Personal Effectiveness
• Accepts and lives the company values
• Accountable for service delivery through own efforts
• To provide value as a business partner through continual professional development to enable the provision of quality business management support to brokers
• Collaborates effectively with others to achieve personal results
• Makes increased contributions by broadening individual skills
• Relationship Building
• Builds relationships with brokers

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better.

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting.