Leandri Bruwer

• Serve as the central operational link between leadership, project managers, and delivery teams to maintain clarity around priorities, responsibilities, and timelines.

• Oversee operational coordination across internal teams, supporting leadership with structured workflows, operational visibility, and day-to-day management of internal processes.

• Developed and refined internal workflows, SOPs, and operational documentation, fostering consistency, accountability, and team alignment.

• Work closely with marketing, sales, and client success teams to ensure campaigns and client initiatives move smoothly through operational processes.

• Contribute to operational reporting and performance tracking to support leadership decision-making and team accountability.

• Implemented AI-enabled tools and automation, streamlining workflows and minimising manual processes.

Coordinated operational responses to resolve delivery or communication challenges.

• Supported team growth initiatives through recruitment coordination, candidate screening, and onboarding processes for new members, enhancing team capability.

Reason for being in the market: Company restructured, financial constraints, as they lost the majority of their clients as they changed markets and products.

• Provided administrative and operational support across Lexden and Lexden Luxe, facilitating internal coordination, documentation, and workflow management.

• Supported leadership in organising communications, materials, and operational tasks to ensure smooth progression of initiatives and projects.

• Supported the implementation and day-to-day use of GoHighLevel (GHL), building and maintaining workflows and automation processes to support internal operations and communication flows.

• Managed the Customer Experience World Games (CXWG) LinkedIn community, planning and publishing content that drives engagement, conversations, and participation among CX professionals.

• Coordinated content, scheduled posts, and managed promotional activities across LinkedIn and other digital platforms.

• Designed and built Lexden’s CX online learning platform on Easygenerator, creating structured course materials and AI-assisted learning content to support CX education initiatives.

• Tracked engagement insights and community feedback to shape future community initiatives, educational content, and CXWG engagement strategies.

• Managed client success activities including proactive client communication, retention support, service delivery oversight, and identifying opportunities for service expansion.

• Supported US-based healthcare marketing clients, primarily dental, vein, and medical aesthetics practices, by streamlining client onboarding, enhancing communication, and coordinating ongoing campaigns.

• Designed and developed structured training and growth materials used to prepare Client Success Managers supporting US-based marketing agencies.

Facilitated onboarding programs for new client success professionals, enabling agencies to integrate remote talent.

• Assisted with onboarding and talent preparation, enabling new client success professionals to quickly understand agency systems, client expectations, and operational workflows.

• Supported agencies in scaling their teams by contributing to onboarding frameworks and operational documentation used when introducing new team members.

• Contributed to operational coordination between agency leadership, client success teams, and marketing delivery teams to maintain consistent service standards.

• Contributed to Agency Growth Team (AGT) initiative, connecting South African professionals with US marketing agencies, facilitating the establishment of remote agency teams.

• Worked across multiple agency niches beyond healthcare, including home services and local service businesses supported by marketing agencies.

• Managed bidder registrations, booking processes, and backend system coordination, ensuring platform stability and enhancing user experience during live auctions.

• Oversaw the full online auction lifecycle, ensuring a seamless and professional experience for both buyers and sellers.

• Provided real-time backend support during live auctions and managed post-auction invoicing and administrative processes.

• Compiled and delivered post-auction performance reports, providing insights for client evaluation and informing future auction strategies.

• Prepared and maintained detailed livestock catalogues to support buyer engagement and competitive bidding.

• Coordinated multimedia content including images and video to improve lot presentation and enhance buyer interest.

• Executed marketing and outreach campaigns to promote auctions and drive bidder participation.
• Developed client retention strategies in collaboration with leadership, contributing to sustained revenue growth.
• Coordinated auction processes and backend system functionality, enhancing operational efficiency and streamlining workflows.
• Improved interdepartmental communication to support campaign delivery and execution.
• Managed online auction workflows from booking intake to delivery, ensuring seamless execution and client satisfaction.

• Managed end-to-end business operations across finance, HR administration, procurement, and supply chain in leather manufacturing and export, enhancing operational synergy.

• Oversaw financial management including financial planning, general ledger reconciliations to trial balance, and coordination with accounting processes, ensuring financial integrity.

• Coordinated domestic and international payments while managing creditor and debtor reconciliations, providing financial accuracy and improving cash flow visibility.

• Coordinated domestic and international payments while managing creditor and debtor reconciliations to ensure financial accuracy and cash flow visibility.

• Led procurement processes including supplier coordination, purchase orders, and inventory management to support production requirements.

• Conducted regular inventory audits and produced monthly and annual stock reports to support operational planning and financial reporting.

• Maintained regulatory compliance and implemented improved administrative processes to strengthen operational efficiency and internal structure.

• Oversaw import and export logistics, working closely with freight forwarders to manage customs documentation and international shipments.

• Improved office productivity by introducing structured operational plans, upgrading equipment, and optimizing internal resource use.

• Directed administrative operations including records management, document control, and secure handling of sensitive information.

• Oversaw HR administration, managing talent acquisition, staff development, performance assessments, and payroll coordination.

• Managed financial operations, supporting budgeting, reconciling creditors and debtors, and performing monthly bank reconciliations.

• Coordinated logistics and operational support including travel arrangements, supply chain coordination, and subcontractor oversight.

• Coordinated project tracking and operational reporting, providing leadership with accurate progress updates and performance insights.

• Maintained client relationships and supported account management through professional documentation, communication, and project coordination.

• Managed daily operations across manufacturing and refurbishment divisions, coordinating workflows, teams, and project delivery.