Hi, I’m
Michelle Green
Operation Manager
Paarl
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
years of professional experience
2
Certifications
Work History
Manor Health Services
Operations Manager
08.2022 - Current
Job overview
- Passionate Operations Manager at Manor Health Services, specializing in compliance with the Older Persons Act, customer service management, strategic marketing insights, and overseeing Medical Service Providers' services
- Proven success in managing Service Level Agreements and monitoring expenses
- Instrumental in elevating Medical Frail Care standards, leading to the successful passing of the SDS Inspection and registration as a Medical Frail Care Facility
- Notably, achieved a remarkable 65% growth in Frail Care intake.
Power Demand Solutions
Operations Manager
08.2022 - Current
Job overview
- Dedicated Operations Manager at Power Demand Solutions, specializing in business development, sales, and driving company growth
- Focused on solar system design, project planning, procurement, and successful management of installations
- Key achievements include the completion of the new Toyota Showroom in Malmesbury in December 2023 and initiating a groundbreaking 150kW system at a Somerset West residential development under a Power Purchase Agreement (PPA), marking the company's entry into this sector
- I successfully secured and closed the first PPA deal for the company.
Mhoon Chickens Poultry Business
Managing Director
06.2020 - 11.2022
Job overview
- As the founder and Managing Director of Mhoon Chickens Poultry Business, I embarked on an entrepreneurial journey during the challenging times of the 2020 lockdown
- Over the course of three years, I successfully led the development and growth of the business, establishing it as a thriving entity in the poultry industry.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Devmark Property Group
Experienced Project Manager in Property Development
01.2018 - 05.2020
Job overview
- Seasoned Project Manager with a decade of dedicated experience in the property development sector, contributing to the successful delivery of high-profile projects
- I thrive in dynamic environments, consistently ensuring projects are executed with precision, on time, and within budget.
Pegasys Consulting
Project Administrator
07.2017 - 12.2017
Job overview
- As a dedicated Project Administrator at Pegasys Consulting, I played a pivotal role in ensuring the smooth administration of projects, with a focus on the billing process for consultants engaged in projects for local government departments
- Operating within an international consulting firm, I contributed to the success of high-profile projects, including the Go George Public Transport bus project.
Central Developments Property Group
Project Coordinator
02.2014 - 05.2017
Job overview
- With a 12-year tenure as a dedicated employee at Central Development Projects, I have been instrumental in my role as Project Coordinator in successfully coordinating a multitude of projects, cumulatively amounting to a value of R800,000,000.00
- Currently overseeing three active projects valued at R275,000,000.00, my role involves comprehensive project management from initiation to completion.
Central Developments Property Group
Project Administrator
08.2010 - 05.2017
Job overview
- Results-driven Project Administrator with nearly 7 years of dedicated experience at Central Development Projects
- I have successfully administered a diverse portfolio of projects, overseeing the efficient delivery of 6,500 houses, ranging from affordable housing initiatives to high-end developments and rental projects
- My commitment to excellence has been consistently recognized, earning me the prestigious title of 'Best Project Administrator' for five consecutive years by the Projects Auditor.
Central Development Projects
Snr Wages & Creditors Clerk
07.2008 - 07.2010
Job overview
- Dedicated Senior Wages and Creditors Clerk with a successful tenure at Central Development Projects
- Proficient in managing payroll and creditor functions with precision
- Key accomplishments include implementing streamlined payroll processes, ensuring accurate and timely payments
- Recognized for maintaining exceptional financial records, contributing to efficient financial operations within the organization
- Adept at fostering positive relationships with vendors and internal stakeholders.
Central Development Projects
Buyer
10.2007 - 06.2008
Job overview
- Responsible for the process of purchasing orders and ensuring the right product of the required quality is procured at the right time and the right cost
- Develop and maintaining a competitive supplier environment through the evaluation of suppliers and products
- Identify and maintaining an effective communications network regarding purchasing with Sourcing Managers
- Responsible for tracking and advising on future price drivers for the product range
- Interface with the strategic aggregated sourcing initiative and supporting the overall focus of Supply Chain Management
- Effectively control and manage inventory to ensure maintenance of stock levels at a level which meets customer requirements but also optimizes capital investment
- Effectively interface with planning, shipping and customer services departments
- Determine the purchasing needs of the organization and keep detailed records of purchases and stocks
- Provide analysis on new and existing costs and review cost reduction activities.
Central Development Projects
Assistant Bookkeeper
09.2005 - 09.2006
Job overview
- Detail-oriented Assistant Bookkeeper with a successful tenure at Cosmopolitan Projects
- Proven expertise in maintaining precise financial records, handling accounts, and contributing to the overall efficiency of financial operations
- Accomplished in reconciling accounts, processing invoices, and ensuring compliance with accounting standards
- Proficient in utilizing financial software for streamlined bookkeeping processes
- Actively seeking new opportunities to apply my bookkeeping skills and enhance organizational financial success.
Education
University of South Africa/Universiteit van Suid-Afrika
Certificate from Project Management
Ben Vorster High School
Grade 12 from Afrikaans, English, Mathematics, Biology, Science, Geography, Computer Typing
Varsity College
Certificate from Bookkeeping to Trial Balance
Skills
Project PlanningOrganisation and planningInterpersonal SkillsCommunicationStrategic PlanningStrategic Human Resource PlanningTime ManagementManagementEvent ManagementOperational PlanningProject Management Expertise: Over the course of my career, I've successfully managed diverse projects, ranging from [specific project types] to [other project types] I excel in balancing competing priorities, mitigating risks, and delivering projects on time and within budgetInnovative Problem Solver: I thrive in dynamic environments, where I leverage my analytical skills to identify operational bottlenecks and implement strategic solutions My ability to think critically and adapt to evolving challenges has consistently contributed to project successCross-Functional Collaboration: Effective communication and collaboration are at the core of my management approach I foster cohesive teams by promoting open communication, aligning stakeholders, and ensuring everyone is working towards a common goalPerformance Optimization: I am committed to optimizing operational processes, driving efficiency, and enhancing overall organizational performance My focus on continuous improvement has resulted in measurable results
P&L Management
Logistics Oversight
Business Development
Workflow Optimization
Contract Management
Process Improvement
Organizational Management
Contract Negotiation
Budgeting and Forecasting
Market Penetration
Social Media Marketing
Project Management Abilities
Expense Reports
Client Relationships
Cultural Awareness
MS Office
Project Management
Team Leadership
Operations Oversight
Decision-Making
Policies and Procedures Implementation
Operations Management
Sales Presentations
Stakeholder Relations
Assignment Delegation
Employee Relations and Conflict Resolution
Operational Efficiency
Market Research
New Product Introductions Strategies
Cost Reduction and Containment
Fluent in English
Fluent in Afrikaans
Planning and Implementation
Problem-Solving
Budget Development and Management
Production
Data Analysis
Invoice Processing
Cross-Functional Collaboration
Regulatory Compliance
Maintaining Compliance
Building and Facility Management
Certification
Principles of Project Management
Timeline
Operations Manager
Manor Health Services
08.2022 - Current
Operations Manager
Power Demand Solutions
08.2022 - Current
Managing Director
Mhoon Chickens Poultry Business
06.2020 - 11.2022
Experienced Project Manager in Property Development
Devmark Property Group
01.2018 - 05.2020
Project Administrator
Pegasys Consulting
07.2017 - 12.2017
Project Coordinator
Central Developments Property Group
02.2014 - 05.2017
Project Administrator
Central Developments Property Group
08.2010 - 05.2017
Snr Wages & Creditors Clerk
Central Development Projects
07.2008 - 07.2010
Buyer
Central Development Projects
10.2007 - 06.2008
Assistant Bookkeeper
Central Development Projects
09.2005 - 09.2006
University of South Africa/Universiteit van Suid-Afrika
Certificate from Project Management
Ben Vorster High School
Grade 12 from Afrikaans, English, Mathematics, Biology, Science, Geography, Computer Typing
Varsity College
Certificate from Bookkeeping to Trial Balance