Lea-Anne Patterson
Travel Expert
Richards Bay,KZN
Summary
I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the experience and skills needed. Motivated to learn, grow and excel in online ministry.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Travel Expert
Flight Centre
Richards Bay, KZN
05.2017 - Current
- Strong customer engagement driven through person to person ethos
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Copy Shop Controller/Receptionist
Canon
Richards Bay, KZN
10.2013 - 04.2017
- Received and routed business correspondence to correct departments and staff members.
- Produced high quality finished printed materials including brochures and flyers
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Educational Secretary
Rock of Christ Christian School
Richards Bay, KZN
03.2012 - 03.2013
- General admin: Typing letters, scanning, filing
- Ordering of curriculum (Accelerated Christian Education)
- Oversee ground and cleaning staff and student leaders
- Worked closely with teachers and senior staff to maintain optimum levels of communication to effectively and efficiently complete projects.
Church Secretary
Outlook Church
Richards Bay, KZN
03.2010 - 12.2011
- Handled church correspondence and general office duties, including mail, printing, banking and pretty much anything else that needed attention
- PA to Elders
- Directed administrative and secretarial support for pastors, program directors and volunteers
- Events co-ordination
- Oversaw coffee shop
- Primary contact with church members
- Directed administrative and secretarial support for pastors, program directors and volunteers
Education
High School Diploma -
John Ross College
Richards Bay 01.1999 - 11.1999
Certificate - Short Course - Graphic Design
University of Cape Town - GetSmarter
Online 11.2014 - 11.2014
TEFL 120 Hour Certificate - Online English Teaching
Teach TEFL
Online 09.2019 - 09.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Interpersonal communications
Timeline
TEFL 120 Hour Certificate - Online English Teaching
Teach TEFL
09.2019 - 09.2019
Travel Expert
Flight Centre
05.2017 - Current
Certificate - Short Course - Graphic Design
University of Cape Town - GetSmarter
11.2014 - 11.2014
Copy Shop Controller/Receptionist
Canon
10.2013 - 04.2017
Educational Secretary
Rock of Christ Christian School
03.2012 - 03.2013
Church Secretary
Outlook Church
03.2010 - 12.2011
High School Diploma -
John Ross College
01.1999 - 11.1999
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