Lazola Viwe Kamanga
Glen Austin
Summary
I am a matured highly motivated person with goal driven nature passionate about service delivery with ability to plan prioritise and manage my own work without supervision. Always prepared to work irregular hour to meet objectives under pressure of deadlines. Determined to find solutions and ability to approach situation from number of angles.
Overview
5
5
Certifications
Work History
IT System Support
Motus Corp
- System Administration
- Desktop Support, Maintenance, Connectivity
- Support, maintain and administer desktops and mini devices Remote
- Desktop support applications and techniques Maintenance of the network infrastructure
- Patching and Testing Data Points Keep the Network up and Running Managing User Accounts on Active Directory
- Basic CDK Global support, KPrint management support
- Office 365 support, ESET antivirus Administrator
- VPN set up and configuration (Paolo Alto Global protect
- Maintaining, setup Wireless AP (Meraki)
- Period: 4 years
IT Manager Service Desk
Mafube Coal Mine
- Effectively managing, developing and training the service desk team
- Ensuring that all processes used by service desk are thoroughly documented, consistently audited and regularly improved
- Monitor daily incident support by coordinating support between service desk and technical end user personnel
- Conducting and sharing results from service and operation performance reviews
- Responsible for analyzing call log to discover trending matters and issues
- Ensure the team assign tasks correctly
- Managing the costs of running the service desk
- Manage ticket’s in service desk pipeline and priorities focus on cases according priority and to escalate to those that are in jeopardy of breaching SLA
- Period: 4 Years
IT Manager End user support
Motus Nissan
- Provide leadership and guidance to the end user support team, ensuring Professionalism and responsiveness, and right skillset are in place
- Managing and upholding the troubleshooting escalation process
- Identify areas of focus and techniques to improve service quality and reduce overall number of requests
- Establish and document policies and procedures relevant to improve support
- Help define IT Infrastructure strategy, architecture and processes
- Establish relationship with technology and component vendors
- Oversees IT support department staff, including education and training
- Execute orders and follow up service and repairs with external suppliers
- Manages department budget and tracks spending on equipment and staff
- Period: 6 Years
IT System Engineer
Maemo Motors Multi Franchise
- Install, configure and support all Microsoft desktop operating systems
- Managing user’s and groups on Active Directory
- Maintaining, setup Wireless 3G router on our APN
- Maintenance of network infrastructure TCP\IP configuration
- General hardware installation and troubleshooting (desktop).
- General troubleshooting on all IT related equipment.
- Office 365 support
- Kerridge Support, set up profiles, Cerate, Password reset, kprint
- Respond to and resolve support calls at customer sites.
- Remote administration of workstations.
- Resolve support calls via remote connection (desktop). Complete desktop configuration documentation for client sites.
- Maintaining, setup Wireless AP (Aruba)
- Execute orders and follow up service and repairs with external suppliers.
- Period: 3 Year
Education
System Support NQF Level 5 -
Xtensive ICT Academy
01.2007
PC Engineering - undefined
Havatech
01.2005
Matric - English, Xhosa, Mathematics, Accounting, Business Economics & Economics
Little Flower High
01.1999
Skills
Energetic and highly motivated
Values honesty, integrity and high standards
Good problem solving skills, interpersonal and communication skills
References
- Mr Sydney Nyawo, Motus Corp, 0113720860, 0788041801
- Mr Vincent Masemola, Mafube Coal Mine, 0132469499, 0722566063
- Mr Nadeem Khan, Motus Nissan, 0124704000, 0824410553
- Mrs Kgomotso Motseleli, Maemo Motors, 0145376700, 0714260879
Certification
Microsoft Certification ID: 7941327
Personal Information
- ID Number: 8306285545086
- Date of Birth: 28 June 1983
- Gender: Male
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
- ID Number: 830628 5545 086
State Of Health
Excellent
Timeline
IT System Support
Motus Corp
IT Manager Service Desk
Mafube Coal Mine
IT Manager End user support
Motus Nissan
IT System Engineer
Maemo Motors Multi Franchise
PC Engineering - undefined
Havatech
Matric - English, Xhosa, Mathematics, Accounting, Business Economics & Economics
Little Flower High
System Support NQF Level 5 -
Xtensive ICT Academy