Anda Khupiso
Mossel Bay
Summary
Tsogo Sun's IT infrastructure remains robust and efficient, thanks to our focus on minimizing downtime and optimizing casino system performance. With a foundational education from South College, my role encompasses troubleshooting, routine maintenance, and delivering comprehensive user support, ensuring a seamless experience for patrons and staff alike.
My recent accreditations in Google IT Support Professional and Cybersecurity from Cisco Networking Academy enhance my capability to protect our systems. This specialized knowledge, combined with adeptness in technical support, exemplifies our team's commitment to excellence and a proactive stance on the dynamic challenges within the casino industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT System Support
Garden Route Casino
04.2023 - Current
- Provide technical support and maintenance for casino IT systems, ensuring optimal performance and minimizing downtime.
Key Responsibilities:
+ Support slot machines, gaming systems, hotel management systems, POS systems, and network infrastructure
+ Troubleshot and resolve hardware and software issues
+ Perform routine maintenance and upgrades on IT systems
+ Collaborate with vendors and internal teams to resolve technical issues
+ Develop and maintain technical documentation and knowledge base
+ Provide training and support to end-users on casino systems
Technical Skills:
+ Windows and Linux operating systems
+ Network protocols and infrastructure
+ Database management systems
+ Gaming systems and technology
Field worker
Department of STATS SA
01.2022 - Current
- Supervised and coordinated fieldwork activities for national surveys and censuses, ensuring data quality and timeliness
Key Responsibilities:
- Supervised and mentored fieldworkers, providing guidance and support
- Coordinated fieldwork logistics, including scheduling and resource allocation
- Conducted quality control checks on data collected, ensuring accuracy and completeness
- Managed and resolved fieldwork-related issues and conflicts
- Implemented data collection protocols and procedures
- Collaborated with regional and head office teams to achieve project objectives
- Provided training and support to fieldworkers on data collection tools and methods
Barman
Caledon Casino
04.2022 - 04.2023
- Provided exceptional beverage service to patrons in a fast-paced casino environment, ensuring a positive experience and driving sales growth.
Key Responsibilities:
- Prepared and served cocktails, beer, wine, and other beverages to patrons
- Managed cash and credit transactions accurately and efficiently
- Developed and maintained knowledge of spirits, beers, and wines
- Provided top-notch customer service, ensuring patron satisfaction and loyalty
- Worked effectively in a team environment to achieve sales goals and objectives
- Maintained a clean and organized workspace, adhering to health and safety standards
- Handled patron complaints and resolved issues promptly and professionallyce cash receipts and prepare cash deposits.
IT Support Person
Vulamedia Cafe
01.2021 - 09.2021
- Provided technical support and maintenance for small business clients, ensuring efficient IT operations and minimizing downtime.
Key Responsibilities:
- Installed, configured, and troubleshot hardware and software for clients
- Provided technical assistance and training to clients on IT systems and applications
- Conducted routine maintenance and upgrades on client systems
- Resolved technical issues and problems in a timely and professional manner
- Collaborated with clients to understand their IT needs and provided tailored solutions
- Documented technical issues and solutions for future reference
Education
IT Support - Information Technology And Computer Science
South Cape College
Mosselbay11.2021
Skills
- Active Directory
- Windows Server
- Technical Support
- Computer Networking
- Helpdesk management
- Remote support
- Backup and recovery operations
- Diagnosis and troubleshooting
- End-user support
- Knowledge of customer service
- Help Desk Support
- Email Administration
- Application support
- IT Documentation
- Virtualization Technologies
Certification
Google IT Support Specialization
CompTIA Security+ Prep
Network Defense
NSE Security Associate
System Administration
Citizenship
South Africa
References
- Jerry Havenga, Garden Route Casino, +27-0827806639, jerry.hevanga@tsogosun.com
- Zoleka Saula, Caledon Casino, +27-0827994762, zoleka.saula@tsogosun.com
- Ntsikelelo Fasi, Vulamedia Cafe, +27-0842866935, vulameda@gmail.com
Languages
English
Advanced (C1)
Xhosa
Advanced (C1)
Timeline
IT System Support
Garden Route Casino
04.2023 - Current
Barman
Caledon Casino
04.2022 - 04.2023
Field worker
Department of STATS SA
01.2022 - Current
IT Support Person
Vulamedia Cafe
01.2021 - 09.2021
IT Support - Information Technology And Computer Science
South Cape College
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