LANGUTANI CICILIA MANGANYI
Debt Collection Agent
Soweto
Summary
Highly motivated and results-oriented Debt Collection Agent with Five years of success at Shapiro Shaik Defries & Associates, seeking to leverage expertise in account management, legal & debt recovery procedures, and exceptional communication skills to contribute to your team's continued success. Proven ability to resolve complex payment issues with empathy and efficiency. Eager to contribute my skills and experience to a dynamic organization.
Overview
8
8
years of professional experience
4032
4032
years of post-secondary education
Work History
Debt Collection Agent
Shapiro Shaik Defries and Associates
09.2019 - 10.2024
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Customer Service Consultant
Ntsumi Technology Solutions
06.2016 - 06.2019
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Higher Certificate - Law
University of South Africa
Senior Certificate - Grade 12
Diepdale Secondary School
Skills
Payment Processing
Timeline
Debt Collection Agent
Shapiro Shaik Defries and Associates
09.2019 - 10.2024
Customer Service Consultant
Ntsumi Technology Solutions
06.2016 - 06.2019
Higher Certificate - Law
University of South Africa
Senior Certificate - Grade 12
Diepdale Secondary School
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