Summary
Overview
Work History
Education
Skills
Personality - Description
Personal Information
Timeline
Generic
Marie Gloria Laeticia Laurent

Marie Gloria Laeticia Laurent

Curepipe

Summary

Dynamic operations supervisor with a proven track record at Allianz Services Mauritius, Skilled in data analysis with expertise in leading high-performing teams. Enhanced operational efficiency through meticulous report generation and process optimization, successfully managing a team of 20. Recognized for conflict resolution skills and delivering timely client claim resolutions.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

ALLIANZ SERVICES MAURITIUS
01.2023 - Current
  • Oversaw regulation of activities and production visibility.
  • Managed a team of 15 to 20 personnel to enhance operational efficiency.
  • Performed analyses and cleaned reports to ensure data accuracy.
  • Prepared presentation materials for internal and external stakeholders.
  • Assisted newcomers with onboarding and training processes.

Gestionnaire

ALLIANZ SERVICES MAURITIUS
08.2020 - 12.2022
  • Alternated between back office and front office roles, managing both outgoing and incoming calls.
  • Handled client claims to ensure timely resolutions.
  • Regulated activities and enhanced production visibility.
  • Analyzed and cleaned reports for accuracy.
  • Prepared support materials for team use.
  • Guided new employees through onboarding processes.

Customer Service Representative

ALLIANZ SERVICES MAURITIUS
11.2017 - 08.2020
  • Executed process to enhance operational efficiency.
  • Performed meticulous control to uphold standards.
  • Oversaw billing for collective insurance, ensuring prompt settlements for employers.

Education

Brevet De Technicien Supérieur - Insurance

MCCI Business School
12-2020

Higher School Certificate -

Collège Notre Dame
01.2017

School Certificate -

Collège Lorette De Curepipe
01.2015

Examen de CPE -

Notre Dame de la Visitation RCA School
01.2009

Skills

  • Data analysis
  • Team leadership
  • Operational management
  • Report generation
  • Production planning
  • Process optimization
  • Time management
  • Conflict resolution

Personality - Description

  • I am very attracted to all the learning opportunities that can challenge my basic skills, which will somehow satisfy my quality of being a perfectionist
  • I am very motivated and have a strong desire to seek a suitable position to achieve my ambitions
  • I have the ability to work odd hours, and I share an interest in constantly facing difficult circumstances, which demonstrates the competitive spirit within my character
  • Personally, I do not fear taking risks if I need to be productive

Personal Information

  • Age: 27
  • Date of birth: 09/14/98
  • Nationality: Mauricienne

Timeline

Operations Supervisor

ALLIANZ SERVICES MAURITIUS
01.2023 - Current

Gestionnaire

ALLIANZ SERVICES MAURITIUS
08.2020 - 12.2022

Customer Service Representative

ALLIANZ SERVICES MAURITIUS
11.2017 - 08.2020

Brevet De Technicien Supérieur - Insurance

MCCI Business School

Higher School Certificate -

Collège Notre Dame

School Certificate -

Collège Lorette De Curepipe

Examen de CPE -

Notre Dame de la Visitation RCA School
Marie Gloria Laeticia Laurent