Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Kwanele Mthembu

Kwanele Mthembu

Tourism
Maluti,KZN

Summary

Tourism and hospitality professional with experience in reservations, front desk operations, travel agency management, tour guiding, customer service and tourism office operations. seeking to contribute my skills, professionalism and passion for tourism in a dynamic organisation committed to delivering exceptional services.

Overview

7
7
years of professional experience

Work History

Reservationist, Receptionist and waitress

Coastlands Hotel and Resorts
02.2019 - 03.2020
  • Doing reservations, reply email to enquiries about reservations, sending quotations and answering incoming.
  • Switch board, checking in and out of guests, answering enquiry via call and direct guests, filling and booking walk in guests
  • Duration: 1 year

Tour Guide

Theo Tours and Culture
04.2021 - 12.2021
  • Showing tourist around the beauty of St Lucia and its attractions.
  • Duration: 9 months

LED/Tourism Intern

Umhlabuyalingana Local Municipality
09.2023 - 06.2026
  • Tourism Administration and Tourism campaigns
  • Local Economic Development (LED) Administration
  • EPWP Administration
  • Business Licensing Administration
  • Duration: 3 years

Travel Agent Supervisor

Travel Tour Experts
07.2026 - Current
  • Developed customized travel itineraries tailored to client preferences and budgets.
  • Managed client bookings and reservations using industry-standard software systems.
  • Collaborated with vendors to secure competitive pricing and exclusive offers for clients.
  • Provided expert advice on destinations, travel regulations, and safety protocols to enhance client experience.

Education

Grade 12 - Isizulu, English, Tourism, Life Orientation, Life Sciences, Business Studies, Mathematical Literacy

Shengeza High School
KwaNgwanase

National Diploma - Tourism

Thekwini City College
Durban

Skills

Customer service

Effective communication

Time management

Computer literacy

Front desk operations

Reservation management

Tour coordination

Quotation preparation

Tourism marketing

Local economic development administration

Interests

Travel, Surfing the internet, reading and sports

Timeline

Travel Agent Supervisor

Travel Tour Experts
07.2026 - Current

LED/Tourism Intern

Umhlabuyalingana Local Municipality
09.2023 - 06.2026

Tour Guide

Theo Tours and Culture
04.2021 - 12.2021

Reservationist, Receptionist and waitress

Coastlands Hotel and Resorts
02.2019 - 03.2020

National Diploma - Tourism

Thekwini City College

Grade 12 - Isizulu, English, Tourism, Life Orientation, Life Sciences, Business Studies, Mathematical Literacy

Shengeza High School
Kwanele MthembuTourism