Sanele Lennox Mkhabela
Hospitality And Tourism Management
Mbombela,MP
Summary
I am Sanele Lennox Mkhabela a very innovative Candidate who rely on hard work and team building,who prioritises good interpersonal skills for efficient constructive communication in the working space.enthusiastic and Results-driven in Hospitality management with 2years of experience in Front desk support,banqueting and event Coordination,skilled in managing Check-in/Check-outs,leveraging strong communication skills to build positive client relationships seeking to bring exceptional service standards and proactive attitude to a fast paced luxury hotel team.skilled in using POS system to optimise daily operations.all this experience I acquired it when I was on external placements integrating my Career for professional exposure,I got Trained in Two different establishments and one of them recommended my services,I was Shortlisted and hired.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Reservationist/Receptionist
LaVilla Vita Boutique Hotel and Spa
04.2024 - 03.2025
- Managed guest reservations using property management system to ensure accurate bookings.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to guarantee room readiness for guests.
- Assisted in training new staff on reservation procedures and customer engagement techniques.
- Processed cancellations and modifications, ensuring compliance with hotel policies.
- Developed strong relationships with repeat guests, enhancing overall satisfaction and loyalty.
- Implemented feedback mechanisms to improve service delivery based on guest experiences.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
Restaurant attendant, Barman would hold in for reservationist
Justin
04.2024 - 03.2025
- Mentored and trained new employees in beverage preparation and responsible serving practices, ensuring adherence to all relevant health and safety regulations
- Coordinated with kitchen staff to uphold stringent hygiene and safety standards in food service operations, promoting a clean and compliant workspace
- Managed beverage inventory and ensured stock control while minimizing waste in food service operations
- Provided exceptional customer service by addressing inquiries and managing feedback from patrons to enhance dining experiences
- Implemented innovative menu designs and offerings that align with food and beverage trends to meet customer demands
- Developed and executed marketing strategies for food and beverage promotions to increase customer engagement and sales
Barman, Restaurant attendant
Neville Mbonami
11.2023 - 01.2024
- Managed beverage inventory and ensured stock control while minimizing waste in a fast-paced restaurant environment
- Provided exceptional customer service by addressing inquiries and managing feedback from patrons to enhance dining experiences
Education
Hospitality and Tourism
Mpumalanga Regional Training Trust hotel school institution (MRTT)
Mbombela05.2024
Skills
Can perform good customer service, Friendly at all times with good communication skills, good working as a team, able to make a variety of beverages, Moving with current trends venture on something unique, Anticipate guest needs timeously, Check on guest make dining more entertaining for them to enjoy their stay, proficiency in monitoring staff performance, can operate the ios system, Literate in numeracy, knowledge in excel, word, outlook etc
Inventory Management
Beverage Preparation
Staff Training and Mentoring
Customer Service Excellence
Manage Day to Day Operations
Entrepreneurial Solutions at hand
Interests
Wine tasting, Playing football
Timeline
Reservationist/Receptionist
LaVilla Vita Boutique Hotel and Spa
04.2024 - 03.2025
Restaurant attendant, Barman would hold in for reservationist
Justin
04.2024 - 03.2025
Barman, Restaurant attendant
Neville Mbonami
11.2023 - 01.2024
Hospitality and Tourism
Mpumalanga Regional Training Trust hotel school institution (MRTT)