Kundai Makutuya
Network Engineer
CAPE TOWN
Summary
"Dynamic and meticulous Desktop Engineer with over 3 years of experience in designing, deploying, and maintaining enterprise-level desktop environments. Proficient in troubleshooting hardware, software, and network issues to ensure minimal downtime and optimal user productivity. Skilled in implementing and managing desktop virtualization technologies such as VMware and Citrix. Proven ability to collaborate effectively with cross-functional teams to deliver high-quality IT solutions aligned with business objectives. Seeking to leverage technical expertise and problem-solving skills in a challenging IT environment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Desktop Engineer
DIT
CAPE TOWN
04.2023 - Current
- Install, configure, and troubleshoot desktop hardware components such as CPUs, memory, and hard drives
- Install, upgrade, and maintain operating systems and software applications on desktop computers
- Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals
- Provide technical assistance to end-users regarding computer-related issues
- Respond to help desk tickets and provide timely resolution to user problems
- Assist users in setting up and configuring new desktops, laptops, and mobile devices
- Troubleshoot and resolve issues related to network connectivity, both wired and wireless
- Configure and support VPN connections for remote users
- Collaborate with network administrators to ensure seamless connectivity
- Monitor and apply operating system updates, patches, and service packs
- Keep software applications up to date to ensure security and performance
- Work closely with other IT professionals, such as system administrators and network engineers, to resolve complex issues
- Collaborate with vendors for support and issue resolution
- Identify, analyze, and resolve hardware and software problems efficiently
- Escalate issues to higher-level support when necessary.
- Led system administration, overseeing 5 or more installations across multiple facilities.
Field Network Engineer
IN2IT technologies
CAPE TOWN
5 2020 - 12.2022
- Ensuring that group has state of art hardware, networking and software technology and recommends for upgrades of technology infrastructure at least possible costs
- Defines business requirements, functional and process specifications for business (operational) and Information Technology changes, as part of overall definition of solution to support business needs
- Administering group email and internet policy to ensure timely dissemination of information within and outside business
- Cisco and Huawei Routers, switches, Ethernet, Fast Ethernet WAN, LAN TCP/IP Layer 2/3 Protocols RIP RIPv2, OSPF, EIGRP
- BGP, VTP Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Switching Technologies: VLAN, VTP, HSRP, , STP, SVI, CEF Advanced Technologies: MPLS
- Multicast, IPV6, IOS Security, QOS Network Management: Wireshark Email, Instant Messaging and Collaboration: SMTP DNS BIND, POP3, Postfix, Installing and configuration Huawei switches (S5700 24/10) and routers (AR2200) at customer sites Second line Management Performing Network Analysis, design Implementation, capacity planning with focus on performing tuning and support large networks Redesign of internet connectivity requirements infrastructure for meeting bandwidth Highly valuable project management and operating planning skills Network support MS word, Excel, Projects, and Power Point Providing Technical Support Across Omni Africa Branches across SA LTE configuration and support Network configuration and troubleshooting, resolving remote technical and network issues
- Project managing in relationship in phasing out of copper to VoIP ..
- LTE.
NOC ENGINEER
IT NALEDI
CAPE TOWN
08.2019 - 04.2020
- Alarm management: (Unacknowledged alarms allocation to Service Desk)
- Prioritization of alarms per severity (Critical and major alarms must be treated on high priority than Minor and warning)
- Assigning of Addition/Deletion of devices into NMS
- NOC Reports: Shift Handover Report (Movement of incidents from one shift to next and total count of incidents for the day, follow up task comments must be precise)
- Attendance Register NOC Hardware Register (note of in/out of any hardware in hard and soft register
- Person returning and taking hardware must sign hardware register with name) Daily/Weekly/Monthly Reports
- Adhoc Reports support
- CATS: Ensure incident are opening by Service Desk against Critical and Major NMS alarm on priority
- Ensure incident must escalate to next level as per NOC Escalation Matrix
- (Shift leader must ensure that movement of ticket must be followed as per escalation matrix)
- Ensure incident closure within SLA with appropriate information Audit CATS incidents for performance (evaluating incident performance on these criteria: 1: Incident resolved in SLA time 2: Quality of task updates 3: Escalation or movement or ticket in team 4: Resolution remarks while closing incident)
- Change request must be logged against any planned activity
- Ensure CATS database backup daily basis
- Assignment of pending incidents to next shift members
- Escalation/Notification: Notification to all stakeholders
- Escalate issues to internal Management if required
- Escalate issues to Vendor Hierarchy
- Awareness: NMS operation awareness (keeping team notified about all new amendments in NMS operations)
- CATS operation awareness (keeping team notified about all new amendments in CATS operations)
- Communication: Bi-weekly workshop arrangement (scheduling bi-weekly workshop for open conversation to discuss and improve issues and processes)
- Assignment of additional operational request to team members.
Network Field Engineer
T Systems
CAPE TOWN
08.2018 - 07.2019
- Provide remote technical support, Troubleshooting
- Manage own and coordinate technical resolution of faults onsite or remotely
- Execution of the Managed Services business plan and strategies relating to Engineering
- Providing network advice and guidance to Project Managers
- Converged Networking and Cisco VoIP Solutions I was offered an opportunity to join team of Senior engineers to help launch the new networking division
- Network Installation- installation of Cat5e, Cat6e and Cat6
- Variok Cystone solution Installation from hook to Server room Building infrastructure with all types of modules Layer 2/3 Protocols RIP RIPv2, OSPF, EIGRP
- BGP, VTP Switching Technologies: VLAN, VTP, HSRP, EtherChannel, STP, SVI, CEF Advanced Technologies: MPLS
- Multicast, IPV6, IOS Security, QOS
Electrical Meter Installer
Elex Khanyisa
CAPE TOWN
08.2015 - 01.2016
- Installation of prepaid meters
- Identify tampering meters and troubleshooting different types of faults
- Inspection of electricity meters and distribution boards for possible tampering
- Housekeeping of tools, radios and all that is required for replacement of meters
- Testing of electrical installation using approved testing instruments
- Troubleshoot electrical related fault on metering unit and distribution board and repair, user and handling of electrical hand and power tools
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner
Education
Some College (No Degree) - IT (Networking)
Nothlink College Crawford Campus
Cape Town South Africa 05.2021 - 11.2022
Skills
Contactnumbers
+27 71 869 7236
Affiliations
ITPSA
Transport
Available
Livingin
Cape Town
Coreknowledgeandskills
- Active Directory
- IT Hardware Support
- Technical Support
- Desktop Application Support
- Troubleshooting
- Office 365 Administration
- Software installation
- Network Support
- VMware ESX/ESXI technologies
- Microsoft AZURE
- Sophos Firewall Administration
- Unifi Administration
- Voice administration
Personal Information
Date of Birth: 09/02/85
Timeline
Desktop Engineer
DIT
04.2023 - Current
Some College (No Degree) - IT (Networking)
Nothlink College Crawford Campus
05.2021 - 11.2022
NOC ENGINEER
IT NALEDI
08.2019 - 04.2020
Network Field Engineer
T Systems
08.2018 - 07.2019
Electrical Meter Installer
Elex Khanyisa
08.2015 - 01.2016
Field Network Engineer
IN2IT technologies
5 2020 - 12.2022
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