Kumi Stephanie Mbangtang
Port Elizabeth (Gqeberha)
Summary
Organised, independent worker with strong time management skills. Detail-oriented person that can adept at making critical decisions, managing deadlines and conducting team reviews and learns new tasks quickly. Possession of excellent memory,good communication skills and experience in analysing and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assitant Manger/Waitress
White Tiger/Beer Shack
09.2017 - Current
- Processed cash, credit card and voucher payments using POS terminals.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Delivered quality food and beverage service to over number of guests per shift.
- Maintained brand image by keeping neat personal appearance.
- Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.
- Completed opening and closing checklists according to set standards.
- Greeted new customers, answered initial questions and took drink orders.
- Upheld high standard of cleanliness in all work areas.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Cashier
Jenny's Chinese Take Away
07.2016 - 08.2017
- Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Residence Mentor (Student Mentor)
Nelson Mandela University
01.2014 - 11.2014
- Held sessions both 1-to-1 and group mentoring up to 8 students in residence.
- Worked with patience and flexibility, adapting to individual student needs to maximise mentoring potential.
- Listened attentively to student concerns, collaboratively devising mentoring programmes to aid educational and emotional development.
Volunteer Helper
Vodacome (Iron Man)
09.2014 - 09.2014
- Worked alongside other volunteer workers by joining in with range of activities, including cheering on the athletes, providing hydration and food to athletes throughout the run course.
Education
Foundation Degree in Arts - Political Science
Nelson Mandela University
2024
GCSEs -
Mater Spei College
2010
Skills
- Communication skills
- Knowledge of [MS Office Software]
- Problem-solving
- Delegation
- Organization
- Collaboration and Teamwork
- Customer Service
- Memory retention
Certification
- Virtual Assistant certified
- [TELF/TESOL] certified
- Microsoft OS
Languages
English
Proficient
C2
French
Elementary
A2
English
Bilingual or Proficient (C2)
REFERENCES
Selma Brown General Manager (BeerShack/White Tiger)
Contact No : +27769030973
Kerry Repton
Contact No: +27718919196
Timeline
Assitant Manger/Waitress
White Tiger/Beer Shack
09.2017 - Current
Cashier
Jenny's Chinese Take Away
07.2016 - 08.2017
Volunteer Helper
Vodacome (Iron Man)
09.2014 - 09.2014
Residence Mentor (Student Mentor)
Nelson Mandela University
01.2014 - 11.2014
Foundation Degree in Arts - Political Science
Nelson Mandela University
GCSEs -
Mater Spei College
- Virtual Assistant certified
- [TELF/TESOL] certified
- Microsoft OS
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