Luvo Zigoxo
Network Support Engineer
Gqeberha
Summary
Professional network engineer with strong focus on delivering reliable and efficient network solutions. Skilled in troubleshooting, network configuration, and security protocols, ensuring seamless connectivity and system integrity. Known for fostering collaboration and adapting to evolving technical environments, consistently driving team success and achieving impactful results. Demonstrates exceptional problem-solving abilities and excellent communication skills.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Network Support Engineer L1
NTT Data
04.2021 - Current
- Monitor and maintain client infrastructure via Meraki Cloud, AWS SolarWinds and Logic Monitor.
- Take ownership of tickets received on ITSM / Service now and Microsoft 365.
- Perform initial diagnostics, check connectivity, analyze logs using Logic Monitor and PuTTY.
- Proactive monitoring of MPLS, VSAT and POP links
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems
- Test links on Admin -NMS Lookup & PuTTY (Linux) if line is down log a ticket with the vendor.
- Monitoring client's infrastructure, according to SLA.
- Follow the required handover procedures for shift changes to ensure service continuity
- Report and escalate incidents where necessary
- Ensure the efficient and comprehensive resolutions of incidents and requests
- Conducting failovers
- Update network documentation and procedures (SOP)
- Liaising with the vendors to resolve link down issues
Desktop Support Engineer
Investec Private Bank
03.2020 - 03.2021
- Responsible for resolving hardware, software and end user problems.
- Overseeing the installation of hardware and software including PC's and OS's.
- Set up workstations with computers and necessary peripheral devices.
- Conduct Remote Troubleshooting.
- In-depth knowledge of Microsoft Windows Operating Systems Windows 11 and Microsoft Office 365.
- Involved in the rollout of software updates.
- Repaired monitors, laptops, computers, printers and other peripherals.
- Provided all end-user support to include installation, configuration and maintenance of technologies assigned to the team including Laptop/PC, Printers, Mobile devices and Microsoft 365 and applications.
- Setting up employee profiles on PCs and network(SCCM)
- Provided support to users and being the first point of contact for error reporting
- Setting up and maintaining printers
- Performing tests and evaluations of new software and hardware.
- Facilities assistant.
- Desktop profiling.
- Configuring desktop computers and peripherals.
- Duties:
- Optimized PC performance through regular updates, patches, and system upgrades.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Supported remote users, ensuring seamless access to network resources.
Education
National Diploma - Information Technology
Nelson Mandela University
Gqeberha, EC04.2020
Matric Certificate - English, isiXhosa, Accounting, Mathematics, Life Science, Life Orientation, Tourism
Chubekile S.S School
Gqeberha, EC11.2014
Skills
- Understanding and configuring routing protocols (RIP, OSPF, BGP and EIGRP)
- Understanding and implementing security policies is crucial for network protection
- Configure, manage, and monitor FortiGate firewalls
- Understanding and responding to user needs and network issues
- Ability to communicate technical information clearly and concisely
- Effective time management
- Logical problem-solving, crucial for resolving network issues
- Ability to diagnose and resolve common network issues using Cisco IOS commands
- Knowledge of Cisco Device Configuration
- Knowledge of IP Addressing and Subnetting
- Understanding and configuring routing protocols (RIP, OSPF, BGP and EIGRP)
Certification
Logic Monitor Certified Associate 2022
References
Ismail, Solomon, Mr, +27 83 273 7503, NTT Data
Timeline
Network Support Engineer L1
NTT Data
04.2021 - Current
Desktop Support Engineer
Investec Private Bank
03.2020 - 03.2021
National Diploma - Information Technology
Nelson Mandela University
Matric Certificate - English, isiXhosa, Accounting, Mathematics, Life Science, Life Orientation, Tourism
Chubekile S.S School
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