KOKETSO NTLATSENG

• Process civic service applications and issue documents in line with standard operating procedure
• Administrate the provision of safe and secure enabling documents as it relates to citizenship, births, marriages, death, travelling documents and passports.
• Perform online verification and contribute to the transformation of the local office into a digital first organization.
• Provide prompt and professional customer services.
• Maintained clean and organised workstation to comply with office standards.
• Photocopied files, scanned records and filed documents by alphabetical order.
• Communicated and processed client information with discretion to maintain confidentiality.

NGAKA MODIRI MOLEMA DISTRICT YOUTH SECRETARY DUTIES (2024 /04 /01 TO 2027/ 03/ 31)

• Gather and prepare agenda points.
• Took minutes at meetings, facilitating clear communication among staff members.
• Write professional letters, emails and memoranda for NMM District youth forum
• Invite various stakeholders for community outreach programs.
• Good record keeping of agendas, minutes and attendance registers

• Enhanced customer service with clear, concise communication.
• Welcomed visitors warmly, creating a positive first impression of the organisation.
• Compiled data for monthly reports, providing valuable insights for company decision-making.
• Utilised Microsoft Office Suite, improving task completion speed.
• Responded promptly to phone and email inquiries.
• Helped to prepare reports and presentations to aid informed decision-making.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Supported other staff members to improve team performance.
• Organised company events successfully whilst maintaining budget constraints.