Koena Masana
BA Journalism Student
Johannesburg,Gauteng
Summary
A hardworking and dedicated job seeker with outstanding organizational skills seeking an entry-level position as a news writer or new reader. I work hard and am organized, efficient, and committed to the journalism field. In order to best promote the organizational brand, I am able to cope under pressure, adjust to changing circumstances, and accept new concepts that can be effectively implemented. Always ready to contribute to the team in achieving company goals, I seek and maintain full-time positions that provide professional challenges while applying communication skills, good time management, and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Volunteer Managing Director
Kovsie Chronicles
09.2023 - 11.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Retail Sales Associate
Smart Fshion Shop
12.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
Smart Fashion
12.2021 - 02.2022
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Journalism
University of The Free State
Bloemfontein, South Africa 02.2024 - Current
Grade 8-12
Tsakane Secondary School
Gauteng, South Africa 04.2001 -
Skills
Sales Leadership
Mentoring and training
Team Collaboration
Customer Service Management
Problem-Solving
Written Communication
Hobbies
PHOTOGRAPHY
I find peace in capturing portraits. I enjoy photography because it enables me to use photographs of myself, artwork, buildings, and nature to create tales or express opinions. It seems like I snap photos of myself every day. Kindly visit my Instagram feed @Kovsie_artstatue, to view my completed pieces.
READING
I spend my free time reading since it helps me exercise my intellect. It increases my capacity to focus, broadens my knowledge, shapes my communication abilities, and relieves stress.
Additional Information
Mrs Maimouna Ndongo Saware
Smart Fashion shop
+27 67 638 7607
+27 73 289 8216
Mr Sphilangenkosi Dlamini
UFS|Kovsie Chronicles
+27 82 374 0032
DlaminiSD1@ufs.ac.za
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You often meet your fate on the road you take to avoid it.
French proverb
Timeline
Bachelor of Arts - Journalism
University of The Free State
02.2024 - Current
Volunteer Managing Director
Kovsie Chronicles
09.2023 - 11.2023
Retail Sales Associate
Smart Fshion Shop
12.2022 - 01.2023
Retail Sales Associate
Smart Fashion
12.2021 - 02.2022
Grade 8-12
Tsakane Secondary School
04.2001 -