Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Hi, I’m

Kleide Matsinhe

Soweto
Kleide  Matsinhe

Overview

1
year of professional experience

Work History

Dash Bpo
Randburg

Call Center Representative
02.2023 - 01.2024

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Basa Protea Glen Combined
Johannesburg, South Africa

Diploma

University Overview

Skills

Excellent Communication

Decision-Making

Multitasking Abilities

Inbound phone calls

Customer support

Gathering information

Answering questions

Problem-solving skills

Languages

English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)

Additional Information

Additional Information

Reference

Fabio Moiane

069 331 7095

Timeline

Call Center Representative
Dash Bpo
02.2023 - 01.2024
Basa Protea Glen Combined
Diploma
Kleide Matsinhe