Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic

Kagiso Nkwana

Administrator
Johannesburg,GP

Summary

Proven professional with extensive experience at Auction Nation, adept in customer relationship management and problem-solving. Excelled in enhancing client satisfaction and reducing call handling times, showcasing exceptional communication and multitasking abilities. Achieved consistent performance improvements, demonstrating a commitment to excellence and a strong ability to thrive under pressure.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification
4
4
Languages

Work History

Call Center Representative

Auction Nation
08.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Administrator

Auction Nation
05.2024 - 08.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Administrative Assistant

Tyrant Security Services
02.2023 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

No Degree - Information Technology

Boston City Campus
Germiston, South Africa
04.2001 -

Skills

Customer service

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of our new sales system.

Software

Communication

Email

MS office

Spreadsheets

Certification

LiveChat Expert LiveChat, Inc.

Timeline

Call Center Representative

Auction Nation
08.2024 - Current

Administrator

Auction Nation
05.2024 - 08.2024

Administrative Assistant

Tyrant Security Services
02.2023 - 03.2024

No Degree - Information Technology

Boston City Campus
04.2001 -

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Kagiso Nkwana Administrator