Khutshang Debra Makeke
Leader
Pretoria
Summary
I am a loyal, caring, trustworthy, and dedicated woman who was a franchised and a self-employed in the health and beauty industry (Sorbet). I have over 20 years professional and entrepreneurship experience in both private and public sectors. I am passionate about making a difference in people's lives. Motivated and achievement-oriented professional, skilled in building and managing operations, implementing effective strategies, and fostering strong client relationships. Seeking a challenging role to utilize my entrepreneurial and professional mindset and expertise in driving growth and exceeding company goals.
Overview
25
25
years of professional experience
5
5
Languages
Work History
CSR (Customer Service Representative)
Bluu Car Rental
01.2023 - Current
- Duties and responsibilities:
- Customer service and satisfaction
- Fleeting and control
- Administration
- Image and personal development
Franchise owner / Store Manager
SORBET HEALTH AND BEAUTY
04.2013 - 07.2022
- Store manager mainly responsible for:
- General management of franchise store.
- Stock management – retail and professional stockorder. Daily stock control. Merchandising, pricing, managing returns.
- Planning and daily retail sales management.
- Monitoring safety and regulations.
- Staff management: appointment, training, productivity report and leave and salary management.
- Cash and creditors management: cash flow management and creditors payments.
- Guest management and loyalty program and maintain clients relations to ensure customer service guarantee.
- Organization and management of events.
Client Information Management Consultant (2005-2007), Private Banking Specialist (2007-2008), Banker (2008-2012)
INVESTEC PRIVATE BANK
01.2005 - 01.2012
- Overally responsible for managing client accounts; budgets and monthly banking reports; provide expert banking advice; loading and issuing bank cards; issuing FICA letters and copies of NATIS; liaise with various internal stakeholders; attend to adhoc projects etc.
Insurance and Fleeting Administration Clerk
BUDGET CAR RENTAL
09.2003 - 07.2004
- Processing and administration of insurance claims on accident and written off vehicles.
- Undertake administrative duties on Attorney Statements.
- Regularly review and validate claims payments and requisitions and engage with various attorneys.
Intern
DEPARTMENT OF HOME AFFAIRS
09.2000 - 09.2000
- General Administrative and secretariat functions
- General financial administration duties, including cashier and salary administration
- Reconciliation and payments
- Leave gratuity
Education
B Tech Degree - Public Management
Tshwane University of Technology
Pretoria01.2007
National Diploma - Public Management and Administration
Tshwane University of Technology
01.2003
National Matriculate Certificate - undefined
St Paul's High School
01.1996
Skills
Solutions Orientated
Goal determined and accepts correction
Strong interpersonal skills
Perseverance
Excellent time management skills
Perform duties while maintaining in-depth customer service
Superior analytical and problem-solving abilities, with a track record of improving operations
Outstanding interpersonal and communication skills
Ready and eager to explore new innovations
Ability to work under pressure
Pro-active and ready to learn more
Excellent leadership skills
References
References available upon request
Interests
Mentoring, Reading, Travelling, Tennis
Additional Information
I further acquired additional skills in the safety and security management field. In 2023 I obtained an accredited certification with sasseta with the following unit standards:
- Static protection to designated persons
- Close protection to designated persons whilst in transit
- Pedestrian escort to persons within a close protection environment .
Timeline
CSR (Customer Service Representative)
Bluu Car Rental
01.2023 - Current
Franchise owner / Store Manager
SORBET HEALTH AND BEAUTY
04.2013 - 07.2022
Client Information Management Consultant (2005-2007), Private Banking Specialist (2007-2008), Banker (2008-2012)
INVESTEC PRIVATE BANK
01.2005 - 01.2012
Insurance and Fleeting Administration Clerk
BUDGET CAR RENTAL
09.2003 - 07.2004
Intern
DEPARTMENT OF HOME AFFAIRS
09.2000 - 09.2000
National Diploma - Public Management and Administration
Tshwane University of Technology
National Matriculate Certificate - undefined
St Paul's High School
B Tech Degree - Public Management
Tshwane University of Technology