Summary
Overview
Work History
Education
Skills
References
Interests
Additional Information
Timeline
AssistantManager
Khutshang Debra Makeke

Khutshang Debra Makeke

Leader
Pretoria

Summary

I am a loyal, caring, trustworthy, and dedicated woman who was a franchised and a self-employed in the health and beauty industry (Sorbet). I have over 20 years professional and entrepreneurship experience in both private and public sectors. I am passionate about making a difference in people's lives. Motivated and achievement-oriented professional, skilled in building and managing operations, implementing effective strategies, and fostering strong client relationships. Seeking a challenging role to utilize my entrepreneurial and professional mindset and expertise in driving growth and exceeding company goals.

Overview

25
25
years of professional experience
5
5
Languages

Work History

CSR (Customer Service Representative)

Bluu Car Rental
01.2023 - Current
  • Duties and responsibilities:
  • Customer service and satisfaction
  • Fleeting and control
  • Administration
  • Image and personal development

Franchise owner / Store Manager

SORBET HEALTH AND BEAUTY
04.2013 - 07.2022
  • Store manager mainly responsible for:
  • General management of franchise store.
  • Stock management – retail and professional stockorder. Daily stock control. Merchandising, pricing, managing returns.
  • Planning and daily retail sales management.
  • Monitoring safety and regulations.
  • Staff management: appointment, training, productivity report and leave and salary management.
  • Cash and creditors management: cash flow management and creditors payments.
  • Guest management and loyalty program and maintain clients relations to ensure customer service guarantee.
  • Organization and management of events.

Client Information Management Consultant (2005-2007), Private Banking Specialist (2007-2008), Banker (2008-2012)

INVESTEC PRIVATE BANK
01.2005 - 01.2012
  • Overally responsible for managing client accounts; budgets and monthly banking reports; provide expert banking advice; loading and issuing bank cards; issuing FICA letters and copies of NATIS; liaise with various internal stakeholders; attend to adhoc projects etc.

Insurance and Fleeting Administration Clerk

BUDGET CAR RENTAL
09.2003 - 07.2004
  • Processing and administration of insurance claims on accident and written off vehicles.
  • Undertake administrative duties on Attorney Statements.
  • Regularly review and validate claims payments and requisitions and engage with various attorneys.

Intern

DEPARTMENT OF HOME AFFAIRS
09.2000 - 09.2000
  • General Administrative and secretariat functions
  • General financial administration duties, including cashier and salary administration
  • Reconciliation and payments
  • Leave gratuity

Education

B Tech Degree - Public Management

Tshwane University of Technology
Pretoria
01.2007

National Diploma - Public Management and Administration

Tshwane University of Technology
01.2003

National Matriculate Certificate - undefined

St Paul's High School
01.1996

Skills

Solutions Orientated

References

References available upon request

Interests

Mentoring, Reading, Travelling, Tennis

Additional Information

I further acquired additional skills in the safety and security management field. In 2023 I obtained an accredited certification with sasseta with the following unit standards:

- Static protection to designated persons

- Close protection to designated persons whilst in transit

- Pedestrian escort to persons within a close protection environment .

Timeline

CSR (Customer Service Representative)

Bluu Car Rental
01.2023 - Current

Franchise owner / Store Manager

SORBET HEALTH AND BEAUTY
04.2013 - 07.2022

Client Information Management Consultant (2005-2007), Private Banking Specialist (2007-2008), Banker (2008-2012)

INVESTEC PRIVATE BANK
01.2005 - 01.2012

Insurance and Fleeting Administration Clerk

BUDGET CAR RENTAL
09.2003 - 07.2004

Intern

DEPARTMENT OF HOME AFFAIRS
09.2000 - 09.2000

National Diploma - Public Management and Administration

Tshwane University of Technology

National Matriculate Certificate - undefined

St Paul's High School

B Tech Degree - Public Management

Tshwane University of Technology
Khutshang Debra MakekeLeader