Summary
Overview
Work History
Education
Skills
Timeline
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Ayanda Mlangeni

Ayanda Mlangeni

Team Manager
Johannesburg,GP

Summary

Sales and service manager with over 6 years of experience as a Team Leader and Key Individual, dedicated to fostering a culture of exceptional client experiences. I actively engage stakeholders on essential FSCA requirements, consistently achieve and surpass departmental targets, and support employee training and mentorship initiatives. My objective is to enhance client focus by promoting straightforward yet outstanding customer service, implementing effective innovations to boost client interactions, and exceeding the company goals set for me. Reliable business professional with experience in project management, process improvement and budget analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

11
11
years of professional experience

Work History

Team Leader- Sales and Service

First National Bank
01.2017 - Current
  • Facilitate and lead department training gaps and sessions.
  • Formulate and run processes that align to BU strategies and targets.
  • Regulatory preparation and reporting/ FSCA updates to/for business unit.
  • Collaborate and solution for compliance gaps with FAIS team.
  • Coaching of employee using various techniques.
  • Present to EXCO on team/department gaps, projects, and solutions in place.
  • Strategize with support departments in formulating processes to elevate inefficiencies in the business.

Private Banking Consultant

First National Bank
01.2014 - 01.2016
  • Manage and assist Private client’s portfolio by assisting with banking queries.
  • Continuous learning and self-development.
  • Assessing client financial standing and providing suitable advice aligned to situation.
  • Managed escalated client grievances by making use of my conflict skills and extensive business knowledge.
  • Team leader second in command.

Education

Postgraduate Diploma - Risk Management

Mancosa
01.2025

RE 1- Key Individual - undefined

Moonstone
01.2023

undefined

Damelin- ETDP
01.2016

BA - Business Administration

University of Greenwich
01.2011

Skills

  • Client experience
  • Customer Service
  • Analytics
  • Sales
  • Solutions Orientated
  • Strategic thinking
  • People management

Timeline

Team Leader- Sales and Service

First National Bank
01.2017 - Current

Private Banking Consultant

First National Bank
01.2014 - 01.2016

RE 1- Key Individual - undefined

Moonstone

undefined

Damelin- ETDP

BA - Business Administration

University of Greenwich

Postgraduate Diploma - Risk Management

Mancosa
Ayanda MlangeniTeam Manager