Sales and service manager with over 6 years of experience as a Team Leader and Key Individual, dedicated to fostering a culture of exceptional client experiences. I actively engage stakeholders on essential FSCA requirements, consistently achieve and surpass departmental targets, and support employee training and mentorship initiatives. My objective is to enhance client focus by promoting straightforward yet outstanding customer service, implementing effective innovations to boost client interactions, and exceeding the company goals set for me. Reliable business professional with experience in project management, process improvement and budget analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.