Khuselwa Nomakhala

• Established and maintained standard office procedures to achieve demanding targets.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
• Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
• Participated actively in team building activities designed to enhance collaboration among staff members and contribute to a positive workplace culture.
• Scheduled appointments and managed calendars for the organization.
• Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
• Developed expertise in various administrative software programs for increased efficiency across department functions.
• Prepared meeting materials and took clear notes to distribute to directors.
• Managed incoming correspondence, prioritizing items requiring immediate attention from clients.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Created and maintained detailed records of all office activities.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Compiled and analyzed data to produce reports.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Preparing reports on expenses, office budgets, and other expenditures
• Drawing up a weekly plan in advance, then submit to the directors on Fridays
• Preparing travel arrangements for office staff and managers
• Conduct orientation for new employees
• Making booking for company vehicle maintenance
• Making out of Fitness certificates and sending them to respective clients
• Checking of equipment calibration dates and arranging for the actual calibrations

• General office admin & receptionist duties (Operating switchboard, greeting clients, responding to inquiries, taking messages)
• Marketing assistant (School visits, roadshows, flyer drops, career expo)
• Filling
• Stock taking
• Data Capturing on Management Information System (MIS)
• Contacting prospective students (Follow up and enquiries)
• Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
• Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
• Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
• Supported implementation of campus-wide health and wellness program, promoting student well-being.
• Improved student access to academic support by coordinating peer tutoring program.
• Increased library resource utilization, implementing user-friendly online booking system.
• Improved accuracy of student records by diligently updating database information.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
• Copied, organized and distributed classroom assignments or other paperwork.

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• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Increased sales of promotional items by informing customers about current offers.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.