Summary
Overview
Work History
Education
Skills
Timeline
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Khumbuzile Isha Phiri

Travel And Tourism
Johannnesburg

Summary

Dynamic and dedicated waitress with proven expertise at Amani Health Cafe, excelling in customer service and team collaboration. Recognized for maintaining a welcoming environment and effectively managing cash transactions. Adept at multitasking and promoting menu items, ensuring exceptional guest experiences even during peak hours. Reliable and adaptable, committed to enhancing customer satisfaction.

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

1
1
year of professional experience

Work History

Waitress

Amani Health Cafe
01.2024 - 06.2025
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Travel And Tourism Certificate - Travel And Tourism

South West Gauteng College
Johannesburg
04.2001 -

High School Diploma -

Namedi Secondary School
Soweto
04.2001 -

Skills

Customer service

Dining area maintenance

Guest relations management

Menu recommendations

Team collaboration

Cash handling

Time management

Active listening

Allergy awareness

Item promotion

Reliability and punctuality

Verbal and written communication

Stress management

Basic math

Hospitality

Timeline

Waitress

Amani Health Cafe
01.2024 - 06.2025

Travel And Tourism Certificate - Travel And Tourism

South West Gauteng College
04.2001 -

High School Diploma -

Namedi Secondary School
04.2001 -
Khumbuzile Isha PhiriTravel And Tourism