Khumbuzile Isha Phiri
Travel And Tourism
Johannnesburg
Summary
Dynamic and dedicated waitress with proven expertise at Amani Health Cafe, excelling in customer service and team collaboration. Recognized for maintaining a welcoming environment and effectively managing cash transactions. Adept at multitasking and promoting menu items, ensuring exceptional guest experiences even during peak hours. Reliable and adaptable, committed to enhancing customer satisfaction.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
1
1
year of professional experience
Work History
Waitress
Amani Health Cafe
01.2024 - 06.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Travel And Tourism Certificate - Travel And Tourism
South West Gauteng College
Johannesburg 04.2001 -
High School Diploma -
Namedi Secondary School
Soweto 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Team collaboration
Cash handling
Time management
Active listening
Allergy awareness
Item promotion
Reliability and punctuality
Verbal and written communication
Stress management
Basic math
Hospitality
Timeline
Waitress
Amani Health Cafe
01.2024 - 06.2025
Travel And Tourism Certificate - Travel And Tourism
South West Gauteng College
04.2001 -
High School Diploma -
Namedi Secondary School
04.2001 -