KHOMOTSO GIVEN MAKGATO
Call Centre Agent
Ebony Park
Summary
Motivated and hardworking individual with qualifications in Public Management (N4 and N5) and experience in call centre leanership. Possesses strong communication, customer service, leadership, and administrative skills. Able to work effectively under pressure, work within a team, and provide excellent service. Seeking an opportunity to contribute positively to an organisation while growing professionally.
Overview
3
3
Languages
2
2
Certifications
2
2
years of professional experience
Work History
Call Centre Leadership
TELVUKA
- Led and supported call centre team members.
- Assisted customers with enquiries and complaints.
- Maintained high customer service standards.
- Monitored team performance and productivity.
- Ensured company procedures and policies were followed.
- Prepared and maintained accurate records and reports.
Brand Promoter
Smollan
11.2024 - Current
- Developed brand awareness through engaging promotional events and product demonstrations.
- Collaborated with marketing team to implement promotional strategies aligned with brand objectives.
- Provided feedback on product performance to enhance promotional effectiveness and customer engagement.
- Conducted market research to identify target demographics and optimize promotional efforts.
Education
Public Management N5
South West Gauteng TVET College
Public Management N4
South West Gauteng TVET College
National Senior Certificate - Matric
David Makhubo High School
01.2020
Skills
Customer Service
Call Centre Operations
Team Leadership
Communication Skills
Administrative Skills
Public Management
Microsoft Office
Data Capturing
Record Keeping
Problem Solving
Time Management
Teamwork
Certification
Public Management N4
Timeline
Brand Promoter
Smollan
11.2024 - Current
National Senior Certificate - Matric
David Makhubo High School
Public Management N4
South West Gauteng TVET College
Public Management N5
South West Gauteng TVET College
Call Centre Leadership
TELVUKA