LYDIA LIZZIE MAHLANGU
Customer Liaison Officer
Benoni,Johannesburg
Summary
Enthusiastic and reliable professional dedicated to delivering exceptional customer service and creating memorable dining experiences for restaurant patrons. Skilled at anticipating customer needs, resolving complaints, and addressing issues promptly. Thrives in high-stress, fast-paced environments while maintaining a positive attitude. Demonstrates exceptional organizational skills, successfully managing multiple priorities proactively. Committed to team success, willingly taking on additional responsibilities to achieve collective goals. Detail-oriented and highly organized team player with the ability to handle multiple projects simultaneously, ensuring precision and accuracy.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Customer Liaison Agent
Motus Vehicle Distributors
Kempton Park
06.2023 - Current
- Doing daily stats for the Rental reporting
- Custodian of Live chats
- Custodian of Online Bookings
- Responds to customer needs through competent customer service and prompt problem-solving
- Log call information and solutions provided into internal database
- Help large volume of customers every day with positive attitude and focus on customer satisfaction
- Doing road side cases
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Yes Intern: Customer Care Consultant
Motus Vehicle Distributors
Kempton Park
06.2022 - Current
- Responds to customer needs through competent customer service and prompt problem-solving
- Log call information and solutions provided into internal database
- Help large volume of customers every day with positive attitude and focus on customer satisfaction
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Restaurant Waiter
Sunkist Garden Pavilion
Benoni
03.2017 - 06.2022
- Bussed and reset tables to keep dining room and work areas clean
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked to increase efficiency while working tables
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for dining restaurant with social relevancy and intentionality.
Education
Secondary School - IsiZulu, English, Mathematical Literacy, Business Studies, Economics, Tourism, Life Orientation
Phakamani Secondary School
Benoni 01.2010 - 12.2015
Food and beverage - Waitressing
Peermont Hotel School
Kempton Park 01.2016 - 12.2016
Work Readiness Training -
Yes4Youth
Kempton PArk 06.2022 - 05.2023
Skills
Client Engagement Experience
Proactive Engagement
Persuasive Communication
Conflict Resolution Skills
Timeline
Customer Liaison Agent
Motus Vehicle Distributors
06.2023 - Current
Work Readiness Training -
Yes4Youth
06.2022 - 05.2023
Yes Intern: Customer Care Consultant
Motus Vehicle Distributors
06.2022 - Current
Restaurant Waiter
Sunkist Garden Pavilion
03.2017 - 06.2022
Food and beverage - Waitressing
Peermont Hotel School
01.2016 - 12.2016
Secondary School - IsiZulu, English, Mathematical Literacy, Business Studies, Economics, Tourism, Life Orientation
Phakamani Secondary School
01.2010 - 12.2015
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