Kholeka Njokwana
Educator
Kagiso
Summary
Dynamic educator and communicator with proven expertise in classroom management and curriculum implementation from Sandile Primary School. Excelled in building strong relationships and enhancing student engagement through innovative teaching methods. Skilled in efficiently resolving customer inquiries at MTN, showcasing exceptional problem-solving abilities and commitment to customer satisfaction.
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Also have six months experience of teaching between grade R and 3 that i obtained during the learning practical's.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Teacher Grade RR
Sandile Primary School
Johannesburg
04.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Call Center Representative
MTN
Johannesburg
03.2019 - 08.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Education
Bachelor of Education - Education
University of South Africa
South Africa 01.2020 - 05.2025
Skills
Student engagement
Classroom instruction
Curriculum implementation
Group instruction
Classroom management
Parent-teacher communication
Relationship building
Certification
Senior Certificate
Timeline
Teacher Grade RR
Sandile Primary School
04.2024 - Current
Bachelor of Education - Education
University of South Africa
01.2020 - 05.2025
Call Center Representative
MTN
03.2019 - 08.2023
Higher certificate(Adult Basic and Training)
10-2018
Diploma(Administration Assistance)
12-2008
Senior Certificate
12-2004
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