Khanyisile Ntanzi
Assistance Supervisor In Sales And Customer Service
Durban
Summary
Focused Sales and customer service assistant supervisor committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Proactive assistance supervisor with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
26
26
years of post-secondary education
Work History
Assistance Store Supervisor
Mtn
01.2011 - 2 2024
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Established strong relationships with suppliers to negotiate favorable pricing, delivery schedules, and payment terms for optimal business results.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and emerging technologies for continued growth as a supervisor.
- Answered product questions and assisted customers in selection and checkout.
- Conducted inventory analysis to determine optimal stock levels.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Junior Health and Safety Administrator
PPS Construction
06.2009 - 10.2010
- Collaborated with management to develop comprehensive safety training for all employees.
- Developed safety manuals and guidelines, providing clear instructions for employees on safe work practices.
- Established strong working relationships with local regulatory agencies, maintaining open lines of communication regarding safety matters.
- Minimized risk exposure by conducting hazard assessments and recommending appropriate controls.
- Promoted a positive safety culture through recognition programs that acknowledged employees'' commitment to maintaining a safe work environment.
- Increased employee safety awareness through engaging presentations and workshops on various health topics.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Customer Service Representative
American Swiss
02.2006 - 10.2008
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
Store Supervisor
Checkout Supermarket
03.2004 - 10.2007
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Collaborated with upper management to develop strategic plans for store growth initiatives such as new product launches or expansion efforts.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Conducted inventory analysis to determine optimal stock levels.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Education
Associate of Arts - Higher Certificate in Office Administration
Richfield Graduate Institute of Technology
Durban 04.2001 - 04.2023
Hira And Intro To Samtrac Certificate - Quality Control And Safety Technologies
Nosa
Durban 09.2013 - 09.2013
High School Diploma -
Trenance Park Secondary
Verulam 01.2024 - 12.2027
Skills
Leading Team Meetings
Timeline
High School Diploma -
Trenance Park Secondary
01.2024 - 12.2027
Hira And Intro To Samtrac Certificate - Quality Control And Safety Technologies
Nosa
09.2013 - 09.2013
Assistance Store Supervisor
Mtn
01.2011 - 2 2024
Junior Health and Safety Administrator
PPS Construction
06.2009 - 10.2010
Customer Service Representative
American Swiss
02.2006 - 10.2008
Store Supervisor
Checkout Supermarket
03.2004 - 10.2007
Associate of Arts - Higher Certificate in Office Administration
Richfield Graduate Institute of Technology
04.2001 - 04.2023
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