KHANYISILE GOODNESS MLAKUHLWA
Midrand
Summary
Motivated and detail-oriented Administration Management graduate with experience in office administration, recruitment, customer service, and team supervision. Promoted from Recruitment Administrator to Recruitment Supervisor in 2025, demonstrating leadership and performance excellence. Strong background in data management, compliance, client service, and operational coordination. Certified in First Aid with the ability to contribute to workplace health and safety initiatives.
Experienced in office administration and management, facilitating end-to-end onboarding and offboarding processes for sales representatives while ensuring compliance with industry regulations. Demonstrated ability to maintain accurate documentation and reporting, manage vendor relationships, and provide administrative support to team leads. Led a team of recruiters through the full recruitment lifecycle, developing strategies that improved efficiency and candidate experience while monitoring key performance indicators. Proven track record in client administration and policy compliance, effectively managing client inquiries and maintaining organized records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
Mveledzo Life Solutions
01.2026 - Current
- Facilitate end-to-end onboarding and offboarding of sales representatives in collaboration with team leads and compliance.
- Maintain and update representative registers, ensuring accurate documentation and reporting.
- Oversee office supplies, marketing materials, petty cash, and manage vendor relationships.
- Provide administrative support to team leads and sales representatives.
- Act as primary contact for routine client policy and billing inquiries, escalating complex matters where necessary.
- Manage all incoming and outgoing correspondence.
- Maintain accurate client and policy records in compliance with industry regulations and internal procedures.
- Track and log all client queries systematically for reporting and resolution.
Recruitment Supervisor
T3 Telecoms SA
07.2025 - 12.2025
- Led and supervised a team of recruiters to achieve monthly hiring targets.
- Oversaw the full recruitment lifecycle up to candidate handover to trainers.
- Developed recruitment strategies to improve efficiency and candidate experience.
- Monitored recruitment KPIs and prepared performance reports for management.
- Ensured effective communication between line management and recruitment team.
Recruitment Administrator
T3 Telecoms SA
02.2025 - 06.2025
- Received candidate CVs from the sourcing team (Call Centre) for review and screening.
- Screened and shortlisted candidates based on job requirements.
- Conducted telephonic interviews and assessed candidate suitability for available positions.
- Compiled and submitted shortlisted candidate lists to trainers for final selection and training.
- Utilised the Panca Mobile SMS system to send bulk recruitment updates and campaign communications.
Customer Service Agent - DStv Campaign
Afrizan People Intelligence
09.2023 - 01.2025
- Handled customer enquiries, complaints, and service requests via phone, email, and live chat.
- Signed up new DStv customers and provided product information and upselling opportunities.
- Troubleshot service and technical issues and followed up to ensure resolution.
- Collected and analysed customer feedback to improve service delivery and scripts.
- Tracked and reported on customer service KPIs, including response times and customer satisfaction.
Admin Assistant (In-Service Training)
Maphutha Secondary School
01.2022 - 01.2023
- Greeted and assisted visitors at reception and directed enquiries to relevant staff.
- Answered and routed incoming phone calls and managed email correspondence.
- Performed clerical duties including filing, scanning, document preparation, and records management.
- Prepared letters, reports, and schedules; arranged meetings and appointments.
- Monitored office supplies and supported general office organisation.
Education
National Diploma - Administration Management
Walter Sisulu University
Grade 12 -
Maphutha Secondary School
Skills
- Office Administration
- Office Management
- Recruitment
- Candidate Screening
- Sales Representative Onboarding
- Sales Representative Offboarding
- Client Administration
- Policy Administration
- Data Management
- Regulatory Compliance
- KPI Tracking
- Performance Reporting
- Customer Service
- Relationship Management
- Team Leadership
- Staff Supervision
- Conflict Resolution
- Problem Solving
- Records Management
- Documentation Control
- Microsoft Office Suite
- Strong Written Communication
- Strong Verbal Communication
- Onboarding process
- Offboarding process
- Vendor management
- Client communication
- Policy compliance
Certification
First Aid Level 1 & Level 2, 1ST CPR - First Aid CPR Training, 10/01/25
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
References
- Ms Yolanda Zwane, Senior School Administrator, Maphutha Secondary School, +27 81 507 2566
- Ms Kimberly Tshabalala, Team Leader, Afrizan People Intelligence, +27 74 634 5042
- Ms Zandile Mkhize, Line Manager, T3 Telecoms SA, +27 71 750 2199
- Amanda, Supervisor, Mveledzo Life Solutions, 065 128 6522
Languages
Xhosa
First Language
English
Upper Intermediate
B2
Spanish
Beginner
A1
Timeline
Office Administrator
Mveledzo Life Solutions
01.2026 - Current
Recruitment Supervisor
T3 Telecoms SA
07.2025 - 12.2025
Recruitment Administrator
T3 Telecoms SA
02.2025 - 06.2025
Customer Service Agent - DStv Campaign
Afrizan People Intelligence
09.2023 - 01.2025
Admin Assistant (In-Service Training)
Maphutha Secondary School
01.2022 - 01.2023
National Diploma - Administration Management
Walter Sisulu University
Grade 12 -
Maphutha Secondary School