Khanyi'sa Jaho
Bloemfontein
Summary
Resourceful Senior Assistant known for highly productive and efficient task completion. Skilled in time management, administrative support, and project coordination. Excel in communication, adaptability, and problem-solving to enhance team performance and meet organizational objectives.
Overview
7
7
years of professional experience
Work History
Senior Assistant Officer (3-Year Contract)
University of the Free State
Bloemfontein
02.2026 - Current
- Provide frontline administrative and advisory support to prospective and returning students regarding application and academic-related queries in line with institutional policies and procedures.
- Liaised with faculties, administrative departments, and internal stakeholders to resolve complex student application queries, enhancing service delivery.
- Monitor and manage centralised communication channels (email, telephone, walk-ins, and online platforms), ensuring timeous responses within institutional turnaround times.
- Compiled, verified, and submitted application and academic documentation to relevant university structures, facilitating timely processing and decision-making.
- Identify recurring administrative or system issues and escalate matters to management for operational resolution.
- Provide administrative and logistical support during recruitment initiatives, exhibitions, and institutional events.
- Maintain strict confidentiality when handling sensitive student information and institutional records.
- Conducted student recruitment activities, promoting institutional programs and engaging prospective students.
Transcript and Academic Records Intern
University of The Free State
Bloemfontein
06.2024 - 01.2026
- Responded to student and faculty queries relating to academic records, marks, transcripts, certificates, graduation eligibility, and appeals processes.
- Processed academic records accurately in compliance with university regulations and Senate-approved policies.
- Extracted and analysed academic data to enhance institutional reporting and informed decision-making.
- Identified recurring issues in academic records, escalating findings to senior administrative staff for resolution.
- Assisted in preparing committee documentation and managing records to streamline internal reporting processes.
- Supported onboarding and guidance of new administrative staff to ensure continuity and adherence to administrative standards.
- Student Academic Services
Library Acquisitions Intern
University of The Free State
Bloemfontein
03.2023 - 08.2023
- Coordinated procurement processes for academic resources, enhancing vendor liaison and documentation management across multiple campuses.
- Facilitated effective communication between faculties, library staff, and external vendors to streamline academic resource acquisition.
- Compiled operational reports to inform resource planning and optimize acquisitions management.
- Managed and resolved academic resource queries from internal stakeholders.
- Maintained accurate financial and administrative records to support compliance and audit readiness.
- Supported library information services to ensure efficient operations and user satisfaction.
Accounts Payable Student Assistant
University of The Free State
Bloemfontein
07.2019 - 03.2020
- Captured invoices, performed reconciliations, and maintained accurate financial records in accordance with university financial procedures.
- Streamlined finance operations and service delivery within Accounts Payable unit, facilitating improved workflow.
- Managed financial operations
- Ensured compliance with institutional financial policies, documentation standards, and filing systems.
- Assisted in preparing financial reports and documentation for audits, ensuring compliance and accuracy.
- Delivered frontline client service and reception support for walk-in and telephonic finance queries, enhancing customer experience.
Education
Bachelor of Social Sciences - Business Management & Sociology
University of the Free State
Bloemfontein, South Africa11-2021
Grade 12 -
Bishop Demont Senior Secondary School
Aliwal North, South Africa11-2017
Skills
- Academic Administration
- Academic support
- Academic records processing
- Compliance
- Eligibility verification
- Institutional reporting
- Documentation
- Committee documentation
- Academic data analysis
- Report compilation
- Proficient in MS Office Suite
- PeopleSoft experience
- Data capturing
- Record management
- Financial administration
- Supporting procurement
- Operational improvement
- Trend identification
- Administrative multitasking
- Maintaining organisation
- University policy knowledge
- Procedures
- Governance frameworks
- Results-oriented
- Attention to detail
- Teamwork
References
- Dr. Monde Madiba, University of the Free State – Library and Information Services, MadibaAM@ufs.ac.za, 051 401 3526
- Ms. Epefia Maboa, University of the Free State – Student Academic Services, MaboaEBM@ufs.ac.za, 051 401 2943
- Mr. Hendri du Plessis, University of the Free State – Finance department, duplessish@ufs.ac.za, 051 401 2454
- Mr. Joseph Maluleke, University of the Free State – Library and Information Services, MalulekeJM@ufs.ac.za, 051 401 2220
Languages
- English
- isiXhosa
- isiZulu
- Sesotho
Websites
Timeline
Senior Assistant Officer (3-Year Contract)
University of the Free State
02.2026 - Current
Transcript and Academic Records Intern
University of The Free State
06.2024 - 01.2026
Library Acquisitions Intern
University of The Free State
03.2023 - 08.2023
Accounts Payable Student Assistant
University of The Free State
07.2019 - 03.2020
Bachelor of Social Sciences - Business Management & Sociology
University of the Free State
Grade 12 -
Bishop Demont Senior Secondary School