Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Khanya Bovungana

Student
East London,EC

Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in any position that occupy. Ability to thrive in high-pressure and deadline-driven environments, complying with strict policies, procedures and regulations.

Overview

2
2
Languages
2
2
years of post-secondary education
4
4
years of professional experience

Work History

Call Center Agent

DMC
East London, Eastern Cape
01.2018 - 12.2019
  • Initiate calls to customers to arrange regular payments and mechanisms with customers.
  • Ensure excellent quality of service to customer.
  • Update I.T systems accurately and effectively with customer information and call outcome.
  • Implement controls, procedures and reports as and when requested by senior management.
  • Develop weekly and monthly reports for team leader
  • Perform any other function as requested by senior staff members.

Reference:

1.Mrs. Tetyana

Wellness Officer/SDF

DMC

0825508336

atetyana@dmc.co.za

Hostess

Positive Touch
Cape Town, Western Cape
06.2014 - 12.2015
  • Selected and ordered décor and event materials.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Coordinated schedules and timelines for all events.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Demonstrate/explain products and provide samples and other incentives to persuade people to buy.
  • Sell (occasionally)the promoted products and keep track of the sales;
  • Carried out day-day-day duties accurately and efficiently.

Filing Clerk

2ks Construction and Projects
East London, Eastern Cape
01.2013 - 12.2013
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Maintained physical and computer-based filing systems.

Reference:

1.Mr. Kwakweni

Director

2KS Construction and projects

0829762854

ncebak89@gmail.com

Education

N5-N6 - Business Studies

Buffalo College
East London
01.2020 - Current

GRADE : 12 - Commerce

Executive Academy
Eastern Cape
01.2012 - 12.2012

Skills

Organizational skills

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Timeline

N5-N6 - Business Studies

Buffalo College
01.2020 - Current

Call Center Agent

DMC
01.2018 - 12.2019

Hostess

Positive Touch
06.2014 - 12.2015

Filing Clerk

2ks Construction and Projects
01.2013 - 12.2013

GRADE : 12 - Commerce

Executive Academy
01.2012 - 12.2012
Khanya BovunganaStudent