Jafta Hleko Ringane
Call Center Agent
Tembisa
Summary
Polite and professional Call center agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Call Center Agent
Bluu Car Rental
04.2023 - Current
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Driver
Bluu Car Rental
10.2021 - 04.2023
- Developed strong relationships with clients, fostering trust through professionalism and reliability.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Call centre agent
Bidvest car rental
08.2018 - 09.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
Travel and Tourism N4-N6
Central Johannesburg college
Computer Literacy
University of Johannesburg
01.2016
Basic Fire and First Aid
Johannesburg Management service
01.2016
Within Africa Fares and Ticketing
Central Johannesburg college
01.2016
Grade 12 - English, Xitsonga, Life Orientation, Business studies, Mathematics Literacy, Tourism
Jim Chavani High
01.2014
Skills
Good communication skills
Timeline
Call Center Agent
Bluu Car Rental
04.2023 - Current
Driver
Bluu Car Rental
10.2021 - 04.2023
Call centre agent
Bidvest car rental
08.2018 - 09.2020
Computer Literacy
University of Johannesburg
Basic Fire and First Aid
Johannesburg Management service
Within Africa Fares and Ticketing
Central Johannesburg college
Grade 12 - English, Xitsonga, Life Orientation, Business studies, Mathematics Literacy, Tourism
Jim Chavani High
Travel and Tourism N4-N6
Central Johannesburg college
PERSONAL DETAILS
English
Xitsonga
isiZulu
References
- Melanie Da Conceicao Branch Manager, 083 556 5130, Bluu Car Rental
- Mr Ndope, Principal, 072 219 6112, 083 590 6291, Jim Chavani High