Kgomotso Mongale
Potchefstroom ,South Africa
Summary
Friendly and hardworking waitress with experience in the restaurant industry, providing excellent customer service in a fast-paced environment. Skilled in taking orders, serving food and beverages, handling payments, and ensuring customer satisfaction. A reliable team player with strong communication skills, eager to grow and pursue opportunities
Overview
1
1
Certificate
6
6
years of post-secondary education
Work History
Waitress
Albuquerque Spur Steak Ranch
Potchefstroom , South Africa
09.2019 - I currently work here
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Maintained brand image by keeping neat personal appearance.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Checked accuracy of completed orders and delivered to customers at tables.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
Education
Grade 12 - Engineering
Botoka Technical High School
Potchefstroom 01.2013 - 12.2018
Skills
- Customer service
- Team collaboration
- Menu knowledge
- Order accuracy
- Time management
- Bar presentation
- Organised and reliable
Languages
English
Proficient
C2
Setswana
Proficient
C2
Afrikaans
Upper intermediate
B2
Certification
- Matric Certificate
- Driver's Licence
Interests
- Reading books
Timeline
Waitress
Albuquerque Spur Steak Ranch
09.2019 - I currently work here
Grade 12 - Engineering
Botoka Technical High School
01.2013 - 12.2018