Kesi Alton Moyo
Waitress
Boksburg,South Africa
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
Work History
Bartender/ waitress
Beta Group
Johannesburg , South Africa
11.2023 - Current
- Keeping customers satisfied with timely service delivery.
- Assisting in stock control, reducing waste and ensuring availability of supplies.
- Provided outstanding customer experience, pairing alcoholic or nonalcoholic beverages to match menu selections and budgetary concerns.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Provided menu suggestions based on knowledge of popular items.
- Worked collaboratively within a team to ensure smooth operation during peak periods
- Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
- Utilised POS systems efficiently to process orders quickly.
- Served guests spirits, lagers and stouts at bar.
- Welcomed guests with friendly conversation and fun atmosphere
- Inspected customer identification to verify age against legal standards.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
Sales promoter
Comaraun Pvt Ltd
Johannesburg , South Africa
11.2021 - 11.2023
- Maintained high level of energy and enthusiasm throughout work shift.
- Implemented targeted advertising strategies to increase brand awareness and sales.
- Distributed promotional materials to enhance visibility and attract target audiences.
- Used product and service knowledge to guide customer decision-making.
- Provided excellent customer service, ensuring repeat business.
- Increased product visibility by distributing leaflets and samples.
- Provided post-promotion reports, summarising customer interactions and feedback for analysis.
- Boosted brand awareness with engaging promotional strategies.
- Created attractive product displays, catching customers' attention.
- Communicated effectively with potential buyers to understand their needs.
Customer sales assistant
Packrite Pvt Ltd
Harare, Zimbabwe
11.2019 - 03.2020
- Built relationships with customers through friendly interaction and assistance.
- Increased customer satisfaction with prompt complaint resolution
- processing sales transactions
- maintaining the store environment.
- handling payments and returns
- organizing stock
- assisting with inventory management and resolving customer complaints.
Education
Higher National Diploma - Tourism and Hospitality Management
School of hospitality and tourism
Bulawayo 11.2018
Skills
Table setting standards
Food and beverage service
Time management mastery
Flexible with effective listening skill
Customer Service and complaints resolve
Multitasking efficiency
POS system operation
Just In Time stock control
Bar management
Payment Processing( cash, card or online processing)
Food safety understanding
Customer engagement
Liquor knowledge
Product promotion
People Management
Communication
Composure under pressure
Service etiquette
Taking customer orders
Cooking basics
Timeline
Bartender/ waitress
Beta Group
11.2023 - Current
Sales promoter
Comaraun Pvt Ltd
11.2021 - 11.2023
Customer sales assistant
Packrite Pvt Ltd
11.2019 - 03.2020
Higher National Diploma - Tourism and Hospitality Management
School of hospitality and tourism