Kenne-Lee Mckenna
Data Capturer And Mentor
Johannesburg
Summary
I'm a Detail-focused professional with proven track record in data management and accuracy. Adept at streamlining data entry processes and ensuring high-quality results. Known for collaborative teamwork and adaptability in dynamic environments, offering strong analytical and organizational skills. I'm also Experienced with customer interactions, effective communication, and problem-solving. I Utilized active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Data Capturer and Mentor
Platinum Life
08.2024 - 03.2026
- I maintained strict confidentiality while handling sensitive client information and records.
- I verified data of other employees to ensure company standards are met, so that every entered data is legally inclined and valid.
- Did a Supervisor Mentoring Programme which allowed me to mentor and guide new trainees that came into the organization
- I demonstrated expert product knowledge during client interactions,addressing questions/concerns confidently and offering solutions tailored specifically for them
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Enhanced mentee performance by providing personalized guidance and support.
- Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
- I achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- I also frequently assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- I assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Commerce - Law
Boston City Campus & Business College
Johannesburg 04.2001 -
Skills
Data verification
Sales Expertise
Lead Generation
Report Writing
File management
Finance and Accounting
Managing high Performing team
Power BI
Microsoft office
Microsoft Excel
Data integration
Fast learner
Administrative support
Staff Motivation
Training Management
Timeline
Data Capturer and Mentor
Platinum Life
08.2024 - 03.2026
Bachelor of Commerce - Law
Boston City Campus & Business College
04.2001 -
References
Manager: Sarissa Naidoo Cell:0836099056
Assistant Manager : Rouselle Govender Cell:0716715395
Kenne-Lee Mckenna (My Number): 0743417636