Keneiloe Letsholo
Administrative & Support Assistant
Soweto
Summary
Student Recruitment and Admissions Support professional with strong telephonic communication, enquiry handling, and administrative skills within a higher education environment. Experienced in engaging prospective and current students, conducting needs-based conversations, scheduling consultations, and capturing accurate information on institutional systems. Detail-oriented, student-focused, and motivated to contribute to recruitment targets in a high-volume call centre setting.
Experienced with providing comprehensive support to students in educational settings. Utilizes effective communication and problem-solving skills to address student needs and foster supportive environment. Knowledge of developing and implementing individualized learning plans to promote academic success.
Overview
3
3
Languages
Work History
Administrative & Student Support Assistant (Fixed-Term, Unpaid)
University of Pretoria
07.2025 - 10.2025
- Acted as a first point of contact for students, handling telephonic, email, and in-person enquiries professionally
- Conducted needs-based discussions to guide students on processes, requirements, and next steps
- Scheduled, confirmed, and coordinated student sessions and consultations
- Captured, updated, and maintained accurate student information on institutional systems
- Supported admissions and registration processes during high-volume periods
- Performed structured follow-ups to ensure resolution of queries and continuity of the student journey
- Assisted academic and administrative teams with documentation and operational support
- Maintained confidentiality, data accuracy, and compliance with institutional standards
Education
BA - Political Sciences & International Relations
University of Pretoria
Pretoria, South Africa05-2026
National Senior Certificate - Grade 12
Fons Luminis High School
Johannesburg, South Africa01-2023
Skills
Student recruitment & telephonic engagement
Enquiry handling & structured follow-ups
Needs analysis & programme guidance
Scheduling, confirmations & rescheduling
Admissions support & documentation capturing
CRM / student management system usage
Accurate data capturing & database integrity
Target-driven mindset & performance awareness
Professional, student-centric communication
Instructional skills
Computer skills
Excel
Clerical support
Strong work ethic and dependable
Excellent communication
References
Available on request
ADDITIONAL INFORMATION
- Excellent verbal communication and professional phone manner
- Strong typing accuracy and attention to detail
- Comfortable working in fast-paced, high-volume environments
- Strong organisational and administrative ability
- Target-driven with a results-oriented mindset
- Immediately available
Timeline
Administrative & Student Support Assistant (Fixed-Term, Unpaid)
University of Pretoria
07.2025 - 10.2025
BA - Political Sciences & International Relations
University of Pretoria
National Senior Certificate - Grade 12
Fons Luminis High School