MBALENHLE DLAMINI
Verulam
Summary
Highly organised and service-driven Administrative and Student Support Professional with solid experience in higher education institutions. Skilled in student administration, enrolments, fee management, academic support, and handling high volumes of queries across multiple communication platforms. Experienced in working closely with finance departments, supporting marketing initiatives, and ensuring smooth campus operations. Committed to professionalism, accuracy, and excellent student service.
Overview
10
10
years of professional experience
Work History
Student Support Administrator
Vital College
10.2025 - Current
- Provide comprehensive administrative support to students and academic staff
- Handle student queries via telephone, email, walk-ins, and WhatsApp communication platforms
- Assist with student enrolments, registrations, and course information
- Process student payments and liaise with the finance department when required
- Maintain accurate student records and filing systems
- Resolve student administrative and academic queries professionally and efficiently
- Ensure compliance with institutional policies and procedures
Campus Administrator
Alpvest Institute for Futuretech
01.2023 - 10.2025
- Managed daily campus administrative operations and student support services
- Worked closely with the Finance Department to ensure timely collection of student fees
- Monitored payment schedules and followed up with students regarding outstanding balances
- Assisted students with registrations, enquiries, and academic guidance as a Student Advisor
- Maintained student records, reports, and compliance documentation
- Facilitated NATED modules for over two years
- Served as a member of the Marketing Committee, contributing to student recruitment strategies
- Assisted in developing and implementing marketing and growth initiatives for the institution
- Ensured effective communication between students, lecturers, and management
Student Advisor
Richfield Institute of Technology
01.2018 - 01.2019
- Provided academic and career guidance to prospective and registered students
- Assisted with student admissions, registrations, and programme selections
- Conducted follow-ups with students regarding applications and academic progress
- Addressed student concerns and provided appropriate solutions or referrals
- Maintained accurate student records and supported administrative processes
- Assisted with student recruitment and registration campaigns
Marketing Assistant
Zululand FM
06.2016 - 12.2017
- Assisted with marketing and promotional campaigns for radio programming
- Coordinated outside broadcasts, events, and community activations
- Supported advertising sales and brand awareness initiatives
- Engaged with clients, sponsors, and the public to promote the radio station
- Managed promotional materials and assisted with on-air marketing projects
- Conducted market research and audience engagement activities
Education
NQF Level 5 - Management Accounting Officer
PC Training and Business College
07.2024
Generic Management – NQF Level 4 - Awaiting Certificate
Oceana Academy
01.2024
Diploma - Marketing
Coastal TVET College
01.2018
End User Computing - undefined
Nkandla Youth Centre
12.2011
Skills
Administrative & Office Management
Student Support & Advisory Services
Enrolments and Registrations
Payment Processing & Finance Liaison
Customer Service Excellence
Telephonic, Email & WhatsApp Communication
Microsoft Word, Excel & Outlook
Record Keeping & Data Management
Marketing Support & Student Recruitment
Time Management and Attention to Detail
Timeline
Student Support Administrator
Vital College
10.2025 - Current
Campus Administrator
Alpvest Institute for Futuretech
01.2023 - 10.2025
Student Advisor
Richfield Institute of Technology
01.2018 - 01.2019
Marketing Assistant
Zululand FM
06.2016 - 12.2017
Generic Management – NQF Level 4 - Awaiting Certificate
Oceana Academy
Diploma - Marketing
Coastal TVET College
End User Computing - undefined
Nkandla Youth Centre
NQF Level 5 - Management Accounting Officer
PC Training and Business College
References
- Bertilla George, Vital College, 067 820 4741
- Erick Nyathi, Alpvest Institute for Futuretech, 076 554 4821
- Khulekani Jali, Richfield Institute, 073 970 5959
- Thabani Ntetha, Zululand FM, 083 819 5051
Personal Information
- ID Number: 9309150938088
- Date of Birth: 15 September 1993