KELVIN MUGOVE MARIMBA

• Worked as a head waiter, responsible for providing excellent customer service, strive towards best customer satisfaction, serving food and drinks, up sell when appropriate
• Arrange table settings, keep tables are well cleaned.
• Delivering products for quality payments, cooperating and communicating with all serving and kitchen staff and adhere to all relevant health department rules/regulations all customers service guideline.
• Greeted new customers, discussed specials, and took drink orders.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Making coffee, serving alcohol and cold beverages.
• Conduct bar Stock and Stock Procurement
• Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
• Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
• Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.

• Checked items received against items ordered by verifying receipts.
• Maintained complete documentation and records of all purchasing activities.
• Improved supplier relationships, resulting in better product quality and delivery times.
• Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.

• Ballito PRO, surfing Competition which is held in South Africa, This event is hosted every year between June and July.

DUTIES

Catering and making sure that every sponsor and surfers they are served breakfast and lunch, desserts and fruits when are needed.