Kelemogile Motheo Qubu

AIG Campaign

• Assisting customers with their travel insurance, telephonically, email and chat.
• Assisting customers with queries regarding travel insurance.
• Educating customers with required documentation for travel.
• Handling irate customer escalations via telephone
• Making inbound and outbound calls depending on customer needs
• Reporting daily sales target to team leader

TUI Campaign

• Assisted call-in customers with questions and orders.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Assisted customers with booking travel packages
• Assisted USA based client with all their trave needs

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Entered customer interaction details in the system to track requests, document problems, and record solutions offered.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Communicated with clients regarding account services, statements, and balances.
• Educated clients on account services and resolved client inquiries.